What is 'service request ID' in SAP SRD-CRM - CRM-Customer Relationship Management?

service request ID - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: An alphanumeric identifier assigned to a service request.

service request ID - Details

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  Key Concepts: 
  A Service Request ID is a unique identifier assigned to each service request in the SAP Customer Relationship Management (CRM) system. It is used to track and manage service requests from customers. The Service Request ID is generated when a customer submits a service request and is used to identify the request throughout its lifecycle. 
  
  How to use it: 
  The Service Request ID is used to track and manage service requests from customers. It can be used to view the status of a service request, view the details of the request, and update the request as needed. The Service Request ID can also be used to search for related service requests and view their status. 
  
  Tips & Tricks: 
  When submitting a service request, make sure to save the Service Request ID for future reference. This will make it easier to track and manage the request throughout its lifecycle. Additionally, it is important to keep the Service Request ID secure, as it can be used to access sensitive customer information. 
  
  Related Information: 
  The Service Request ID is part of the SAP Customer Relationship Management (CRM) system, which is used to manage customer relationships and provide customer service. Other features of the CRM system include customer segmentation, customer analytics, and customer support tools.