What is Service Request Daily Averages in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Service Request Daily Averages

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows the daily average service requests for the month-to-date or year-to-date, including incoming, closed, and outstanding requests.

Smart SAP Assistant

• Key Concepts: 
  Service Request Daily Averages (SRD) is a component of SAP Customer Relationship Management (CRM) that provides a daily average of service requests. It allows users to track the number of service requests received and the average time it takes to resolve them. This helps to identify areas where service levels can be improved and to ensure that customer service is meeting expectations. 
  
  How to use it: 
  To use SRD, users must first set up the system to track service requests. This includes setting up the data fields, such as customer name, request type, and resolution time. Once this is done, users can view the daily averages for each request type. This information can then be used to identify areas where service levels need to be improved or where customer service is not meeting expectations. 
  
  Tips & Tricks: 
  When setting up SRD, it is important to ensure that all data fields are accurately entered. This will ensure that the daily averages are accurate and can be used to identify areas for improvement. Additionally, it is important to regularly review the daily averages to ensure that customer service is meeting expectations. 
  
  Related Information: 
  For more information on SRD, please refer to the SAP CRM documentation or contact your SAP representative. Additionally, there are many online resources available that provide tips and tricks for using SRD effectively.