What is Service Request Completion Rate in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Service Request Completion Rate

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that contrasts the incoming with the completed service requestsfor the past seven days.

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• Key Concepts: 
  Service Request Completion Rate (SRD-CRM CRM-Customer Relationship Management) is a metric used to measure the efficiency of customer service teams in resolving customer service requests. It is calculated by dividing the total number of service requests completed within a given time period by the total number of service requests received during that same period. 
  
  How to use it: 
  The Service Request Completion Rate can be used to measure the performance of customer service teams and identify areas for improvement. It can also be used to compare the performance of different customer service teams and identify which team is performing better. 
  
  Tips & Tricks: 
  When calculating the Service Request Completion Rate, it is important to consider the complexity of each request and the amount of time it takes to complete each request. This will help ensure that the metric is an accurate reflection of the team’s performance. 
  
  Related Information: 
  The Service Request Completion Rate is closely related to other customer service metrics such as Customer Satisfaction Score (CSAT) and First Contact Resolution (FCR). These metrics can be used in conjunction with the Service Request Completion Rate to gain a more comprehensive understanding of customer service performance.