1. SAP Glossary
  2. CRM-Orders & Contracts
  3. Service Request Backlog in Current Week


What is Service Request Backlog in Current Week in SAP SRD-CRM-ORD - CRM-Orders & Contracts?


SAP Term: Service Request Backlog in Current Week

  • Component: SRD-CRM-ORD

  • Component Name: CRM-Orders & Contracts

  • Description: A report that shows the number of outstanding service requests, displayed for each day of the current week. Outstanding requests are defined as requests with a status of Open or In Process.


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  • Key Concepts: 
    Service Request Backlog in Current Week is a component of the SAP SRD-CRM-ORD CRM-Orders & Contracts module. It is used to track the number of service requests that have been received in the current week and are yet to be processed. It also provides an overview of the status of each service request, such as whether it has been accepted, rejected, or is still pending. 
    
    How to use it: 
    To use Service Request Backlog in Current Week, first log into your SAP system and navigate to the SRD-CRM-ORD CRM-Orders & Contracts module. Once there, select the “Service Request Backlog in Current Week” option from the menu. This will open a page that displays all of the service requests that have been received in the current week and their respective statuses. From here, you can view details about each request, accept or reject them, and manage them accordingly. 
    
    Tips & Tricks: 
    When using Service Request Backlog in Current Week, it is important to keep track of all service requests that have been received and their respective statuses. This will help ensure that all requests are processed in a timely manner and that no requests are overlooked or forgotten about. Additionally, it is important to regularly review the backlog to ensure that all requests are being handled appropriately and efficiently. 
    
    Related Information: 
    For more information on Service Request Backlog in Current Week, please refer to the SAP Help Portal or contact your SAP support team. Additionally, there are many online resources available that provide detailed instructions on how to use this component of SAP SRD-CRM-ORD CRM-Orders & Contracts.
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