What is Service Request Backlog in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Service Request Backlog

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Report that shows the number of outstanding service requests.

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• Key Concepts: 
  Service Request Backlog is a component of SAP Customer Relationship Management (CRM) that allows users to manage and track customer service requests. It provides an overview of all customer service requests, including their status, priority, and assigned resources. It also allows users to assign tasks to specific resources and track the progress of each request. 
  
  How to use it: 
  To use Service Request Backlog, users must first create a customer service request. This can be done by entering the customer's information into the system, such as their name, contact information, and the type of service they are requesting. Once the request is created, it can be assigned to a specific resource or team. The status of the request can then be tracked in the Service Request Backlog. 
  
  Tips & Tricks: 
  When creating a customer service request, it is important to provide as much detail as possible. This will help ensure that the request is assigned to the correct resource or team and that it is tracked accurately in the Service Request Backlog. Additionally, it is important to regularly check the Service Request Backlog for any updates or changes in status. 
  
  Related Information: 
  The Service Request Backlog is part of SAP Customer Relationship Management (CRM). Other components of CRM include Sales Force Automation (SFA), Marketing Automation (MA), and Customer Service & Support (CSS). These components work together to provide a comprehensive view of customer relationships and help organizations manage their customer relationships more effectively.