What is Service Request Lead Time Average in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Service Request Lead Time Average

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Report that shows the average time required to finish service requests.

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• Key Concepts: 
  Service Request Lead Time Average (SRD-CRM CRM-Customer Relationship Management) is a metric used to measure the average time it takes for a customer service request to be completed. It is calculated by taking the total time it took to complete all customer service requests and dividing it by the total number of requests. 
  
  How to use it: 
  The Service Request Lead Time Average can be used to measure the efficiency of customer service operations. It can be used to identify areas of improvement and help prioritize customer service requests. Additionally, it can be used to compare the performance of different customer service teams or departments. 
  
  Tips & Tricks: 
  When calculating the Service Request Lead Time Average, it is important to include all customer service requests, even those that were not completed. This will give a more accurate picture of the overall performance of customer service operations. Additionally, it is important to track the lead time for each individual request in order to identify areas of improvement and prioritize customer service requests. 
  
  Related Information: 
  The Service Request Lead Time Average is closely related to other metrics such as Customer Satisfaction Score (CSAT) and First Contact Resolution (FCR). These metrics measure different aspects of customer service operations and can be used in conjunction with the Service Request Lead Time Average to gain a better understanding of overall performance.