What is 'service request management' in SAP CRM-BTX-SRQ - Service Request?

service request management - Overview

• Component: CRM-BTX-SRQ

• Component Name: Service Request

• Description: A framework that defines how service is applied within specific organizations.

service request management - Details

• 
  Key Concepts: 
  Service Request Management is a component of the SAP Customer Relationship Management (CRM) system. It enables organizations to manage customer service requests in an efficient and organized manner. It provides a centralized platform for tracking, monitoring, and resolving customer service requests. 
  
  How to use it: 
  Service Request Management allows users to create, track, and manage customer service requests. It also provides a platform for customers to submit their service requests and receive updates on the status of their requests. Additionally, it allows users to assign tasks to other users and track the progress of each task. 
  
  Tips & Tricks: 
  When using Service Request Management, it is important to ensure that all customer service requests are properly documented and tracked. Additionally, it is important to ensure that all tasks are assigned to the appropriate users and that they are completed in a timely manner. 
  
  Related Information: 
  Service Request Management is part of the SAP CRM system, which also includes components such as Sales Force Automation, Marketing Automation, and Customer Service Management. Additionally, Service Request Management can be integrated with other SAP systems such as ERP and SCM.