1. SAP Glossary
  2. Customer Service
  3. customer change


What is customer change in SAP IS-U-CS - Customer Service?


SAP Term: customer change

  • Component: IS-U-CS

  • Component Name: Customer Service

  • Description: Transfer of the utility contracts of a contract account, including any receivables, from one business partner to another.


Smart SAP Assistant

  • Key Concepts: 
    Customer change is a process in SAP IS-U-CS Customer Service that allows customers to make changes to their existing contracts. This includes changing the contract type, changing the billing address, and adding or removing services. It also allows customers to view their current contracts and make changes to them. 
    
    How to use it: 
    To use customer change, customers must first log into their SAP account. Once logged in, they can select the “Customer Change” option from the menu. This will open a page where they can view their current contracts and make changes to them. They can then select the type of change they want to make and enter the necessary information. Once all changes have been made, they can submit the request for processing. 
    
    Tips & Tricks: 
    When making changes to a contract, it is important to double-check all information before submitting the request. This will ensure that all changes are accurate and that there are no errors in the process. Additionally, customers should be aware of any fees associated with making changes to their contracts. 
    
    Related Information: 
    For more information on customer change in SAP IS-U-CS Customer Service, customers can refer to the official SAP documentation or contact their customer service representative for assistance. Additionally, there are many online resources available that provide step-by-step instructions on how to use customer change in SAP IS-U-CS Customer Service.
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