What is customer category in SAP LOD-CRM-SEOD - Service OnDemand?

SAP Term: customer category

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: A type of assessment where customers are graded according to level of importance. Categories can be customized and typically include a high A, medium B, and low C grade.

Smart SAP Assistant

• Key Concepts: 
  Customer category is a feature of the SAP Service OnDemand component that allows users to group customers into categories based on their characteristics. This helps to better manage customer relationships and provide more tailored services. 
  
  How to use it: 
  To use customer category, users must first define the categories they want to use. This can be done by selecting from a list of predefined categories or by creating custom categories. Once the categories are defined, customers can be assigned to them. This allows users to quickly identify customers that belong to a certain category and provide them with the appropriate services. 
  
  Tips & Tricks: 
  When creating custom categories, it is important to consider how they will be used and what characteristics should be used to define them. This will help ensure that customers are grouped in a way that makes sense and provides the most value. 
  
  Related Information: 
  The customer category feature is part of the SAP Service OnDemand component, which provides a range of services for managing customer relationships. Other features include customer segmentation, customer segmentation analysis, and customer segmentation reporting.