What is Dialed Number Identification Service in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: Dialed Number Identification Service

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Telephone network function, by which a numeric string is passed on to a call processing system and the number that the caller dialed is displayed.

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• Key Concepts: 
  Dialed Number Identification Service (DNIS) is a feature of the CRM-CIC Interaction Center WinClient that allows incoming calls to be identified by their dialed number. This allows the system to route calls to the appropriate agent or department, based on the number that was dialed. 
  
  How to Use It: 
  To use DNIS, you must first configure the system to recognize the dialed numbers. This can be done by entering the numbers into the system's database. Once this is done, incoming calls will be routed to the appropriate agent or department based on the number that was dialed. 
  
  Tips & Tricks: 
  When configuring DNIS, it is important to make sure that all of the numbers are entered correctly. This will ensure that calls are routed correctly and efficiently. Additionally, it is important to keep the database up-to-date with any changes in dialed numbers. 
  
  Related Information: 
  DNIS is a feature of the CRM-CIC Interaction Center WinClient, but it can also be used in other systems such as VoIP and PBX systems. Additionally, DNIS can be used in conjunction with other features such as Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).