What is 'dial pad' in SAP CRM-IC - Interaction Center WebClient?

dial pad - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A tool that displays a virtual number keypad similar to that of a touch-tone telephone. With this virtual keypad users can dial numbers and make telephone calls, just like with a telephone keypad. Users can access the dial pad from the toolbar.

dial pad - Details

• 
  Key Concepts: 
  A dial pad is a feature of the CRM-IC Interaction Center WebClient that allows users to quickly enter numbers into the system. It is a virtual keypad that appears on the screen and can be used to enter phone numbers, customer IDs, and other numerical data. 
  
  How to use it: 
  To use the dial pad, simply click on the number keys to enter the desired data. The numbers will appear in the text field below the dial pad. Once all of the necessary information has been entered, click “OK” to save it. 
  
  Tips & Tricks: 
  The dial pad can be used to quickly enter numerical data without having to type it out manually. This can save time and reduce errors when entering large amounts of data. 
  
  Related Information: 
  The dial pad is part of the CRM-IC Interaction Center WebClient, which is a web-based application used for customer relationship management and customer service. It provides features such as call routing, customer data management, and reporting.