What is dial pad button in SAP CRM-CCI - SAP Contact Center?

SAP Term: dial pad button

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A character on the dial pad. When that is clicked the character is sent as a DTMF signal.

Smart SAP Assistant

• Key Concepts: 
  A dial pad button is a feature of the SAP Contact Center (CRM-CCI) that allows agents to quickly enter numbers into the system. It is a virtual keypad that appears on the agent's screen and can be used to enter phone numbers, customer information, and other data. 
  
  How to use it: 
  The dial pad button can be used by agents to quickly enter data into the system. To use it, the agent simply clicks on the button and then enters the desired information. The data will then be saved in the system for future reference. 
  
  Tips & Tricks: 
  When using the dial pad button, it is important to make sure that all of the information entered is accurate. This will help ensure that customer data is properly stored and can be easily accessed when needed. Additionally, it is important to remember that the dial pad button should only be used for entering data and not for making calls. 
  
  Related Information: 
  The dial pad button is just one of many features available in SAP Contact Center (CRM-CCI). Other features include call routing, customer service management, and reporting tools. All of these features can help agents provide better customer service and improve overall efficiency.