What is dial pad in SAP CRM-CCI - SAP Contact Center?

SAP Term: dial pad

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Part of user interface of a telephony application that enables sending DTMF signals, that is, same numbers and characters as from a traditional telephone.

Smart SAP Assistant

• Key Concepts: 
  A dial pad is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows agents to make outbound calls to customers. It is a graphical user interface (GUI) that displays a keypad with numbers and other buttons, such as “Call” and “Hang Up”. Agents can use the dial pad to enter phone numbers and initiate calls. 
  
  How to Use It: 
  To use the dial pad, agents must first log into the SAP Contact Center Infrastructure. Once logged in, they can access the dial pad by clicking on the “Dial Pad” button in the top right corner of the screen. The dial pad will then appear, allowing agents to enter phone numbers and initiate calls. 
  
  Tips & Tricks: 
  When using the dial pad, it is important to remember that all calls must be made in accordance with applicable laws and regulations. Additionally, agents should always be aware of their surroundings when making outbound calls, as they may be overheard by other people in the vicinity. 
  
  Related Information: 
  For more information about using the dial pad in SAP Contact Center Infrastructure, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for using this feature effectively.