What is dialer call in SAP CRM-IC - Interaction Center WebClient?

SAP Term: dialer call

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A call initiated by automatic dialing.

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• Key Concepts: 
  A dialer call is a type of outbound call made using the CRM-IC Interaction Center WebClient. It is used to contact customers or prospects in order to provide customer service, sales, or marketing support. The dialer call is initiated by the system and can be used to make multiple calls at once. 
  
  How to use it: 
  To use the dialer call feature, you must first set up the CRM-IC Interaction Center WebClient. Once this is done, you can create a list of contacts that you want to call and then initiate the dialer call. The system will then automatically dial each contact on the list and connect them to an agent. 
  
  Tips & Tricks: 
  When using the dialer call feature, it is important to ensure that your contact list is up-to-date and accurate. This will help ensure that your calls are successful and that you are able to reach the right people. Additionally, it is important to monitor the progress of your calls in order to ensure that they are being handled efficiently. 
  
  Related Information: 
  For more information on how to use the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for using this feature effectively.