What is dialing mode in SAP CRM-CCI - SAP Contact Center?

SAP Term: dialing mode

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A setting in the campaign management that defines the way the dialer handles a call campaign.

Smart SAP Assistant

• Key Concepts: 
  Dialing mode is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows users to control how calls are dialed out. It allows users to set up rules for how calls are dialed, such as the order in which numbers are dialed, the number of attempts to be made, and the time between attempts. 
  
  How to use it: 
  Dialing mode can be used to customize the way calls are dialed out. To set up dialing mode, users must first define a dialing plan. This plan defines the order in which numbers are dialed, the number of attempts to be made, and the time between attempts. Once the plan is defined, it can be applied to any call that is made from the system. 
  
  Tips & Tricks: 
  When setting up a dialing plan, it is important to consider the needs of your organization. For example, if you need to make multiple attempts at reaching a customer, you may want to set up a plan that allows for multiple attempts with a longer time between each attempt. 
  
  Related Information: 
  For more information on setting up and using dialing mode in SAP Contact Center Infrastructure (CRM-CCI), please refer to the official SAP documentation.