What is 'call list statistics' in SAP CRM-CIC - Interaction Center WinClient?

call list statistics - Overview

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: The summary of call execution progress. Call list statistics are available in the agent and supervisor applications. &EXAMPLE& Statistics show you how many calls are ready, executing, locked, and completed.

call list statistics - Details

• 
  Key Concepts: 
  Call list statistics is a feature of the CRM-CIC Interaction Center WinClient component of SAP. It allows users to view and analyze the performance of their call lists, which are lists of customers or contacts that need to be contacted. The statistics provide information on how many calls were made, how many were successful, and how long each call took. 
  
  How to use it: 
  To use call list statistics, users must first create a call list in the CRM-CIC Interaction Center WinClient. Once the list is created, users can view the statistics by selecting the “Call List Statistics” option from the menu. This will open a window with detailed information about the performance of the call list. 
  
  Tips & Tricks: 
  When using call list statistics, it is important to remember that the data is only as accurate as the information entered into the system. If any of the data is incorrect or incomplete, it will affect the accuracy of the statistics. Additionally, it is important to review the statistics regularly in order to identify any areas where improvement is needed. 
  
  Related Information: 
  For more information about call list statistics and other features of the CRM-CIC Interaction Center WinClient component of SAP, please refer to SAP’s official documentation.