What is call me back in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: call me back

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Allows a customer to submit a message via a Web site, requesting that a customer service representative or sales representative call the customer. This request provides all information the interaction center agent needs in order to contact the customer. This information may include customer name, telephone number, contact time, or existing account number.

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• Key Concepts: 
  Call me back is a feature in the CRM-CIC Interaction Center WinClient that allows customers to request a call back from a customer service representative. This feature is designed to provide customers with an easy and convenient way to get in touch with customer service without having to wait on hold. 
  
  How to use it: 
  To use the call me back feature, customers simply enter their contact information into the CRM-CIC Interaction Center WinClient. Once the information is entered, the customer service representative will be notified and will call the customer back at the requested time. 
  
  Tips & Tricks: 
  When using the call me back feature, it is important to make sure that all of the contact information provided is accurate. This will ensure that the customer service representative can reach out to the customer in a timely manner. Additionally, customers should make sure to provide any additional information that may be necessary for the customer service representative to assist them. 
  
  Related Information: 
  The call me back feature is part of SAP's suite of customer service tools, which includes features such as chatbots, automated voice response systems, and more. Additionally, SAP offers a variety of other services such as analytics, cloud computing, and enterprise resource planning (ERP).