What is call list synchronization in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: call list synchronization

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A method of transferring data between the SAP CRM and Computer Telephony Integration CTI systems for automated-dialed call lists. Data that is exchanged between systems includes: Telephone numbers Calling hours Call results Call duration Number of attempts Time and date of call

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• Key Concepts: 
  Call list synchronization is a feature of the CRM-CIC Interaction Center WinClient that allows users to synchronize their call lists with other users. This allows users to share their call lists with each other, making it easier to collaborate on customer service tasks. 
  
  How to use it: 
  To use call list synchronization, users must first enable the feature in the CRM-CIC Interaction Center WinClient. Once enabled, users can select which call lists they want to synchronize with other users. The synchronized call lists will then be available to all users who have access to the CRM-CIC Interaction Center WinClient. 
  
  Tips & Tricks: 
  When using call list synchronization, it is important to ensure that all users have the same version of the CRM-CIC Interaction Center WinClient installed. This will ensure that all users are able to access and view the synchronized call lists. 
  
  Related Information: 
  For more information on call list synchronization, please refer to the SAP Help documentation for the CRM-CIC Interaction Center WinClient.