What is call list assignment in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: call list assignment

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: The assignment of agents to call lists. Assignments are made to individual agents through their user ID, or to groups of organizational management units or positions. Agents only see call lists they are assigned to and can only execute calls in those call lists.

Smart SAP Assistant

• Key Concepts: 
  Call list assignment is a feature of the CRM-CIC Interaction Center WinClient component of SAP. It allows users to assign call lists to agents, which are lists of customer contacts that need to be contacted. This feature helps agents prioritize their tasks and manage their workloads more efficiently. 
  
  How to use it: 
  To use call list assignment, users must first create a call list in the CRM-CIC Interaction Center WinClient component. This can be done by selecting the “Create Call List” option from the main menu. Once the call list is created, users can assign it to an agent by selecting the “Assign Call List” option from the main menu. The agent will then be able to view and manage the call list from their own workstation. 
  
  Tips & Tricks: 
  When assigning a call list to an agent, it is important to ensure that the agent has enough time to complete all of the tasks on the list. It is also important to ensure that the agent has access to all of the necessary resources and information needed to complete each task. 
  
  Related Information: 
  For more information about call list assignment in SAP, please refer to the official SAP documentation on this topic. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.