What is call list in SAP CRM - Customer Relationship Management?

SAP Term: call list

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Collection of all planned interaction contacts for the agents or agent groups assigned. The call list is used, for example, in the Telesales scenario. The agent chooses a contact from his assigned call list and then makes a call to the appropriate business partner.

Smart SAP Assistant

• Key Concepts: 
  A call list is a feature of SAP Customer Relationship Management (CRM) that allows users to create lists of customers or prospects to contact. It is a tool for organizing and managing customer contacts, and can be used to track customer interactions, such as calls, emails, and meetings. 
  
  How to use it: 
  To create a call list in SAP CRM, users must first define the criteria for the list. This includes selecting the customer or prospect group, setting the time frame for the list, and defining any additional filters. Once the criteria are set, users can add contacts to the list manually or by importing them from an external source. 
  
  Tips & Tricks: 
  When creating a call list in SAP CRM, it is important to ensure that all relevant information is included. This includes contact details such as name, phone number, and email address, as well as any notes or comments about the customer or prospect. Additionally, users should make sure to keep their call lists up-to-date by regularly reviewing and updating them. 
  
  Related Information: 
  SAP CRM also offers other features related to call lists, such as automated reminders and follow-up tasks. Additionally, users can use SAP CRM’s reporting tools to analyze their call lists and gain insights into customer behavior.