What is Chat Server in SAP CRM-CCI - SAP Contact Center?

SAP Term: Chat Server

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A server component that must be installed in the system if the chat channel is used

Smart SAP Assistant

• Key Concepts: 
  Chat Server is a component of the CRM-CCI SAP Contact Center Infrastructure. It is a web-based application that enables customers to communicate with customer service representatives in real-time via text chat. It also allows customer service representatives to respond to customer inquiries quickly and efficiently. 
  
  How to use it: 
  The Chat Server can be used by customers to initiate a chat session with a customer service representative. The customer service representative can then respond to the customer's inquiry in real-time. The Chat Server also allows customer service representatives to transfer the chat session to another representative if needed. 
  
  Tips & Tricks: 
  When using the Chat Server, it is important to ensure that customer service representatives are properly trained on how to use the application. Additionally, it is important to ensure that customer service representatives are able to respond quickly and accurately to customer inquiries. 
  
  Related Information: 
  The Chat Server is part of the CRM-CCI SAP Contact Center Infrastructure, which also includes Voice Server, Email Server, and Web Collaboration Server. These components work together to provide customers with an efficient and effective way of communicating with customer service representatives.