What is chatbot in SAP CA-ML-RAI - SAP Conversational AI?

SAP Term: chatbot

• Component: CA-ML-RAI

• Component Name: SAP Conversational AI

• Description: A computer program or an artificial intelligence that is designed to conduct conversations with human users, most frequently via virtual assistants, messaging apps, or individual organizations' apps and websites. Chatbots are typically used in customer service or information acquisition.

Smart SAP Assistant

• Key Concepts: 
  A chatbot is a computer program that simulates conversation with human users through text or voice interactions. It is powered by artificial intelligence (AI) and natural language processing (NLP) technologies. Chatbots are used to automate customer service, provide product information, and answer frequently asked questions. 
  
  How to use it: 
  SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage AI-powered chatbots. It provides an intuitive interface for building conversational flows and integrating them with existing systems. The platform also offers features such as natural language understanding, sentiment analysis, and machine learning capabilities. 
  
  Tips & Tricks: 
  When building a chatbot with SAP Conversational AI, it is important to keep the user experience in mind. Make sure the conversation flows are easy to understand and the responses are relevant to the user’s query. Additionally, use analytics to track user interactions and identify areas for improvement. 
  
  Related Information: 
  SAP Conversational AI is part of the SAP Leonardo Machine Learning portfolio, which provides a comprehensive set of tools for developing AI-powered applications. Other products in the portfolio include SAP Cloud Platform Machine Learning, SAP Data Intelligence, and SAP HANA Cloud Platform Machine Learning.