What is 'chat transcript' in SAP CRM-IC - Interaction Center WebClient?

chat transcript - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A copy or record of a chat conversation in an interaction, consisting of one or more chat postings.

chat transcript - Details

• 
  Key Concepts: 
  Chat transcript is a feature of the CRM-IC Interaction Center WebClient component of SAP. It is a record of all the conversations that take place between a customer and an agent in a chat session. The transcript includes the customer's questions, the agent's responses, and any other relevant information that was exchanged during the chat session. 
  
  How to use it: 
  The chat transcript can be accessed by both the customer and the agent. The customer can view their own transcript by logging into their account on the CRM-IC Interaction Center WebClient. The agent can view the transcript by logging into their account on the CRM-IC Interaction Center WebClient and selecting the “Chat Transcripts” tab. 
  
  Tips & Tricks: 
  The chat transcript can be used to review past conversations and ensure that all customer inquiries have been addressed. It can also be used to track customer satisfaction levels and identify areas for improvement in customer service. 
  
  Related Information: 
  The chat transcript feature is part of the CRM-IC Interaction Center WebClient component of SAP. Other features of this component include automated chatbot support, customer self-service, and analytics tools.