What is chat posting in SAP CRM-S4-IC - S4CRM: Interaction Center?

SAP Term: chat posting

• Component: CRM-S4-IC

• Component Name: S4CRM: Interaction Center

• Description: A text that is part of a real-time conversation.

Smart SAP Assistant

• Key Concepts: 
  Chat posting is a feature of the SAP Interaction Center (S4CRM) component. It allows agents to post messages in a chat window, which can be seen by other agents and customers. This feature enables agents to collaborate and provide better customer service. 
  
  How to use it: 
  To use chat posting, agents must first log into the Interaction Center. Once logged in, they can open the chat window and post messages. Agents can also view messages posted by other agents and customers. 
  
  Tips & Tricks: 
  When using chat posting, it is important to remember to be professional and courteous. Agents should also be aware of any customer data privacy regulations that may apply. 
  
  Related Information: 
  For more information on chat posting, please refer to the SAP Help Portal or contact your local SAP representative.