What is Chat Portal Server in SAP CRM-CCI - SAP Contact Center?

SAP Term: Chat Portal Server

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A server component that must be installed in the system if the chat channel is used

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• Key Concepts: 
  Chat Portal Server is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables customers to communicate with customer service representatives via chat. It provides a secure, real-time communication channel for customers to ask questions and receive answers from customer service representatives. The Chat Portal Server also allows customer service representatives to access customer information and provide personalized responses. 
  
  How to use it: 
  The Chat Portal Server can be used by customers to initiate a chat session with a customer service representative. Customers can enter their questions into the chat window and the customer service representative will respond with an answer. The Chat Portal Server also allows customer service representatives to access customer information and provide personalized responses. 
  
  Tips & Tricks: 
  When using the Chat Portal Server, it is important to ensure that all customer information is kept secure and confidential. Additionally, it is important to ensure that customer service representatives are properly trained on how to use the Chat Portal Server in order to provide accurate and timely responses. 
  
  Related Information: 
  The Chat Portal Server is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include the Voice Portal Server, which enables customers to communicate with customer service representatives via voice, and the Web Portal Server, which enables customers to access web-based applications.