How To Fix WZ377 - Sending failed for work item &1: Address does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 377

• Message text: Sending failed for work item &1: Address does not exist

What causes this issue?

You want to send to an address that does not exist or does not exist
any more.

System Response

The message cannot be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ377 - Sending failed for work item &1: Address does not exist ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ377 Sending failed for work item &1: Address does not exist
  
  Cause:
  This error occurs when SAP tries to send a workflow notification or work item to a user or organizational unit, but the system cannot find a valid address (such as an email address, SAP user ID, or communication method) for the recipient. Essentially, the workflow engine attempts to send the work item, but the recipient's address details are missing or incorrectly maintained in the system.
  Common reasons include:  
  
  The user or organizational unit does not have a valid email address or communication method maintained in SAP.  
  The user master record (transaction SU01) lacks the necessary communication data.  
  The organizational unit or position does not have a responsible person assigned or the responsible person’s address is missing.  
  The workflow container or binding is incorrect, leading to an invalid recipient.  
  The address determination rules in the workflow are not properly configured.
  
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check User Master Data (SU01):  
  
  Go to transaction SU01 and enter the user ID mentioned in the error or the recipient user.  
  Verify that the user has a valid email address or communication method maintained under the Address tab or Communication tab.  
  Maintain or correct the email address if missing or incorrect.
  
  
  
  Check Organizational Unit / Position:  
  
  If the recipient is an organizational unit or position, ensure that a responsible person is assigned and that this person has valid communication data.  
  Use transaction PPOME or PO13 to check organizational assignments.
  
  
  
  Check Workflow Container and Binding:  
  
  Verify that the workflow container has the correct user or organizational unit assigned.  
  Use transaction SWI1 or SWIA to analyze the workflow and check the recipient.
  
  
  
  Check Address Determination Rules:  
  
  In some workflows, address determination is controlled by rules or methods.  
  Check the workflow definition in SWDD and verify the address determination logic.
  
  
  
  Test Sending Notification:  
  
  Use transaction SBWP (SAP Business Workplace) to check if the user can receive workflow notifications.  
  You can also test sending emails via transaction SOST to verify email sending functionality.
  
  
  
  Check SMTP and Communication Settings:  
  
  Ensure that the SAPconnect (transaction SCOT) is properly configured and working if the notification is sent via email.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SU01 (User Maintenance)  
  SWI1 (Work Item Selection)  
  SWIA (Work Item Administration)  
  SWDD (Workflow Builder)  
  SBWP (SAP Business Workplace)  
  SCOT (SAPconnect Administration)  
  PPOME / PO13 (Organizational Management)
  
  
  
  SAP Notes:  
  
  Check for any SAP Notes related to workflow notification errors or address determination issues.
  
  
  
  Workflow Logs:  
  
  Use transaction SWEL or SWI1 to analyze workflow logs and errors.
  
  
  
  
  Summary:
  The error WZ377 Sending failed for work item &1: Address does not exist indicates that the workflow cannot find a valid address for the recipient. The fix involves verifying and maintaining the recipient's communication data, checking organizational assignments, and ensuring the workflow container and address determination are correct.
  
  If you provide the specific user or workflow context, I can help you with more targeted troubleshooting steps.