How To Fix WZ378 - Sending failed for work item &1: Error in configuration file

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 378

• Message text: Sending failed for work item &1: Error in configuration file

What causes this issue?

The configuration file for sending mail (Sendmail) has errors.

System Response

The message cannot be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message WZ378 - Sending failed for work item &1: Error in configuration file ?

  SAP Error Message:
  WZ378 Sending failed for work item &1: Error in configuration file
  
  
  Cause:
  This error occurs when the SAP Business Workflow tries to send a work item (e.g., a notification, mail, or task) but encounters an issue with the configuration file used for sending the message. The configuration file might be missing, corrupted, or incorrectly maintained, causing the sending process to fail.
  Common causes include:
  
  Missing or incorrect entries in the workflow configuration files (such as wfconfig.xml or other related configuration files).
  Incorrect or incomplete setup of the communication channel or medium.
  Authorization or system parameter issues affecting access to the configuration file.
  Transport or system copy issues where configuration files were not properly moved or updated.
  
  
  
  Solution:
  
  
  Check the Configuration File:
  
  Verify the existence and correctness of the configuration file referenced by the workflow.
  For example, if the workflow uses a specific XML or INI file for sending notifications, ensure it is present in the expected directory and is