How To Fix WZ378 - Sending failed for work item &1: Error in configuration file

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 378

• Message text: Sending failed for work item &1: Error in configuration file

What causes this issue?

The configuration file for sending mail (Sendmail) has errors.

System Response

The message cannot be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ378 - Sending failed for work item &1: Error in configuration file ?

  SAP Error Message:
  
  WZ378 Sending failed for work item &1: Error in configuration file
  
  Cause:
  This error occurs when the SAP Business Workflow tries to send a work item (e.g., a notification, mail, or task) but encounters an issue with the configuration file used for sending the message. The configuration file might be missing, corrupted, or incorrectly maintained, causing the sending process to fail.
  Common causes include:
  
  Missing or incorrect entries in the workflow configuration files (such as wfconfig.xml or other related configuration files).
  Incorrect or incomplete setup of the communication channel or medium.
  Authorization or system parameter issues affecting access to the configuration file.
  Transport or system copy issues where configuration files were not properly moved or updated.
  
  
  Solution:
  
  
  Check the Configuration File:
  
  Verify the existence and correctness of the configuration file referenced by the workflow.
  For example, if the workflow uses a specific XML or INI file for sending notifications, ensure it is present in the expected directory and is not corrupted.
  
  
  
  Review Workflow Configuration:
  
  Use transaction SWU3 (Automatic Workflow Customizing) to check and activate the necessary workflow settings.
  Ensure that the communication methods (e.g., email, SAPoffice) are properly configured.
  
  
  
  Check Communication Settings:
  
  Verify the communication channel setup in transaction SCOT (SAPconnect Administration).
  Ensure that the SMTP or other communication protocols are correctly configured and active.
  
  
  
  Check Authorizations:
  
  Ensure the user or system has the necessary authorizations to access the configuration files and send messages.
  
  
  
  Check Work Item Details:
  
  Use transaction SWI1 or SWI2_FREQ to find the failed work item and analyze the error details.
  Look for additional error logs or dumps in transaction ST22 or SM21.
  
  
  
  Re-import or Repair Configuration Files:
  
  If the configuration file is corrupted or missing, restore it from a backup or re-import it.
  If the system was recently upgraded or transported, verify that all relevant configuration files were included.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the error message or symptom.
  For example, SAP Notes related to workflow sending errors or configuration file issues might provide patches or detailed instructions.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SWU3 – Automatic Workflow Customizing
  SWI1 – Work Item Selection
  SWI2_FREQ – Work Item Analysis
  SCOT – SAPconnect Administration
  ST22 – ABAP Runtime Errors
  SM21 – System Log
  
  
  
  Configuration Files:
  
  Workflow configuration files (e.g., wfconfig.xml) are typically stored on the application server or within the SAP system repository.
  Ensure that the path and access rights to these files are correct.
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to WZ378 or workflow sending errors.
  Example search terms: "WZ378", "workflow sending failed", "error in configuration file".
  
  
  
  
  Summary:
  The error WZ378 indicates a failure in sending a workflow work item due to an issue with the configuration file. The resolution involves verifying and correcting the configuration file, ensuring proper workflow and communication setup, checking authorizations, and reviewing system logs for more details. Use SAP workflow and communication transactions to diagnose and fix the problem.