How To Fix WZ376 - Sending failed for work item &1: User does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 376

• Message text: Sending failed for work item &1: User does not exist

What causes this issue?

You want to send a message to a user who does not exist or does not
exist any more.

System Response

The message cannot be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ376 - Sending failed for work item &1: User does not exist ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ376 Sending failed for work item &1: User does not exist
  
  Cause:
  This error occurs when the SAP workflow system tries to send a work item (e.g., a task, notification, or email) to a user that does not exist in the SAP user master records. The user ID specified as the recipient of the work item is either:
  
  Not created in the SAP system (missing user master record).
  Deleted or locked in the system.
  Incorrectly specified in the workflow definition or container.
  The user ID might be misspelled or outdated.
  
  
  Solution:
  
  
  Check User Existence:
  
  Use transaction SU01 to verify if the user ID exists.
  If the user does not exist, create the user or correct the user ID in the workflow.
  
  
  
  Check User Status:
  
  In SU01, check if the user is locked or inactive.
  Unlock or activate the user if necessary.
  
  
  
  Verify Workflow Configuration:
  
  Check the workflow container or the step where the user is assigned.
  Ensure the user ID is correctly maintained.
  If the user is determined dynamically (e.g., via a rule or method), verify the logic that determines the user ID.
  
  
  
  Check Organizational Management (if applicable):
  
  If the user is derived from organizational assignments, ensure the organizational data is up to date.
  
  
  
  Reassign Work Item:
  
  If the work item is stuck, you may need to reassign it to a valid user or restart the workflow.
  
  
  
  Check for User ID Mapping:
  
  Sometimes, external systems or interfaces send user IDs that do not match SAP user IDs.
  Ensure proper mapping or synchronization between external user IDs and SAP user IDs.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 – User maintenance.
  SWI1 – Work item selection.
  SWIA – Work item administration.
  SWDD – Workflow Builder (to check workflow steps and container elements).
  
  
  
  Notes and Documentation:
  
  SAP Notes related to workflow user assignment issues.
  Check for OSS notes if the problem persists after verifying user existence.
  
  
  
  Common Scenarios:
  
  Workflow triggered for a user who has left the company and whose user master record was deleted.
  User ID hardcoded in workflow steps but changed in the system.
  Integration scenarios where user IDs are passed incorrectly.
  
  
  
  
  Summary:
  The error WZ376 indicates that the workflow cannot send a work item because the recipient user does not exist in the SAP system. The fix involves verifying and correcting the user master data and workflow configuration to ensure the user ID is valid and active.
  
  If you need help with specific steps or further troubleshooting, feel free to ask!