How To Fix WZ376 - Sending failed for work item &1: User does not exist

WZ376 - Overview

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 376

• Message text: Sending failed for work item &1: User does not exist

What causes this issue?

You want to send a message to a user who does not exist or does not
exist any more.

System Response

The message cannot be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

WZ376 - Details

• Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ376 Sending failed for work item &1: User does not exist
  
  
  Cause:
  This error occurs when the SAP workflow system tries to send a work item (e.g., a task, notification, or email) to a user that does not exist in the SAP user master records. The user ID specified as the recipient of the work item is either:
  
  Not created in the SAP system (missing user master record).
  Deleted or locked in the system.
  Incorrectly specified in the workflow definition or container.
  The user ID might be misspelled or outdated.
  
  
  
  Solution:
  
  
  Check User Existence:
  
  Use transaction SU01 to verify if the user ID exists.
  If the user does not exist, create the user or correct the user ID in the workflow.
  
  
  
  Check User Status:
  
  In SU01, check if the user is locked or inactive.
  Unlock or activate the user if necessary.
  
  
  
  Verify Workflow Configuration:
  
  Check the workflow container or the step where the user