How To Fix WZ374 - Sending failed for work item &1: Sender not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 374

• Message text: Sending failed for work item &1: Sender not completed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WZ374 - Sending failed for work item &1: Sender not completed ?

  SAP Error Message:
  
  WZ374 Sending failed for work item &1: Sender not completed
  
  Cause:
  This error occurs during the workflow processing in SAP when the system tries to send a work item, but the sender information is incomplete or missing. Specifically, the workflow engine cannot determine the sender of the work item because the sender data is either not maintained or not properly set in the workflow container or the workflow task.
  Common reasons include:  
  
  The sender (user or agent) is not assigned or is missing in the workflow step.  
  The workflow container does not have the required sender information populated.  
  The workflow task or step is configured incorrectly, causing the sender field to be empty.  
  The user who should be the sender has been deleted or locked in the system.
  
  
  Solution:
  
  
  Check the Workflow Step Configuration:  
  
  Verify that the workflow step or task has a valid sender assigned.  
  Ensure that the sender is correctly determined by the workflow logic or agent assignment.
  
  
  
  Check the Workflow Container:  
  
  Use transaction SWI1 or SWIA to find the work item.  
  Check the container values for the sender (usually a user ID or agent).  
  If the sender is missing, investigate why it was not set.
  
  
  
  Verify User Master Data:  
  
  Check if the sender user exists and is active in the system (transaction SU01).  
  If the user is locked or deleted, assign a valid sender.
  
  
  
  Debug or Analyze Workflow Logs:  
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow errors.  
  Debug the workflow to see where the sender is lost or not set.
  
  
  
  Adjust Workflow Logic or Agent Assignment:  
  
  If the sender is determined dynamically, check the code or rules that assign the sender.  
  Correct any logic errors or missing assignments.
  
  
  
  Restart or Reprocess the Work Item:  
  
  After fixing the sender issue, restart the workflow or reprocess the failed work item.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SWI1 – Work Item Selection  
  SWIA – Work Item Administration  
  SWI2_FREQ – Frequent Workflow Errors  
  SWI2_DIAG – Workflow Error Analysis  
  SU01 – User Maintenance
  
  
  
  SAP Notes:
  
  Search for SAP Notes related to workflow sender issues or WZ374 error for specific patches or known bugs.
  
  
  Workflow Documentation:
  
  Review SAP Workflow documentation on sender and agent assignment to understand how sender information is handled.
  
  
  
  Summary:
  The error WZ374 indicates that the workflow engine cannot send a work item because the sender information is incomplete or missing. The solution involves verifying and correcting the sender assignment in the workflow step, container, or user master data, then reprocessing the work item.