How To Fix WZ372 - Sending failed for work item &1: Error with function module &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 372

• Message text: Sending failed for work item &1: Error with function module &2

What causes this issue?

There is an error in function module &v2&.

System Response

No notification could be sent for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ372 - Sending failed for work item &1: Error with function module &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ372 Sending failed for work item &1: Error with function module &2
  
  Meaning / Cause:
  
  This error occurs during the processing of a workflow work item when SAP tries to send a notification or perform an action using a function module.
  The message indicates that the sending process for the specified work item (represented by &1) failed because the function module (represented by &2) encountered an error.
  The function module is typically responsible for sending emails, notifications, or other communication related to the workflow.
  Common causes include:
  
  The function module is missing or not active.
  The function module has runtime errors or exceptions.
  Incorrect or incomplete configuration related to the workflow or communication.
  Authorization issues preventing the function module from executing properly.
  System or interface errors (e.g., SMTP server not reachable if the function module sends emails).
  
  
  
  
  Solution / Troubleshooting Steps:
  
  
  Check the Work Item &1:
  
  Use transaction SWI1 or SWI2_WORKITEM to find the work item.
  Analyze the status and logs of the work item to get more details.
  
  
  
  Analyze the Function Module &2:
  
  Go to transaction SE37 and test the function module manually.
  Check if the function module exists and is active.
  Debug the function module if possible to identify the exact error.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_DIAG or SWI1 to check the workflow logs for detailed error messages.
  Look for dumps or short dumps (transaction ST22) related to the function module.
  
  
  
  Check Configuration:
  
  Verify the workflow configuration, especially the sending methods and communication settings.
  If the function module sends emails, check the SMTP configuration (transaction SCOT).
  Ensure that the user executing the workflow has the necessary authorizations.
  
  
  
  Authorization Check:
  
  Verify that the user or background job running the workflow has the required authorizations to execute the function module.
  
  
  
  System and Interface Checks:
  
  If the function module interacts with external systems (e.g., email servers), verify connectivity and system status.
  
  
  
  Apply SAP Notes:
  
  Search for SAP Notes related to the specific function module or error message.
  Sometimes SAP provides patches or corrections for known issues.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Work Item Selection
  SWI2_WORKITEM - Work Item Display
  SWI2_DIAG - Workflow Diagnosis
  SE37 - Function Module Test
  ST22 - ABAP Runtime Errors (Dumps)
  SCOT - SAPconnect Administration (for email)
  
  
  
  Common Function Modules Involved:
  
  SO_NEW_DOCUMENT_SEND_API1 (for sending emails)
  Custom function modules created for workflow notifications
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to the specific function module or workflow error.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  Sending failed for work item &1 due to error in function module &2
  
  
  Cause
  Function module error, missing, inactive, authorization, or configuration issues
  
  
  Solution
  Check work item, test/debug function module, verify configuration, check authorizations
  
  
  Tools
  SWI1, SWI2_WORKITEM, SWI2_DIAG, SE37, ST22, SCOT
  
  
  Additional
  Review SAP Notes, check system connectivity if external communication involved
  
  
  
  
  If you provide the actual values of &1 (work item ID) and &2 (function module name), I can help you with more specific guidance.