How To Fix WZ370 - Sending failed for work item &1: Error generating message

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 370

• Message text: Sending failed for work item &1: Error generating message

What causes this issue?

There is a problem in the Business Workplace.

System Response

No notification could be created for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message WZ370 - Sending failed for work item &1: Error generating message ?

  SAP Error Message:
  
  WZ370 Sending failed for work item &1: Error generating message
  
  Cause
  This error occurs when SAP Workflow tries to send a message (usually an email or a notification) related to a work item, but the message generation process fails. The failure can be due to several reasons, including:
  
  Incorrect or incomplete email address in the recipient's master data or workflow container.
  Missing or incorrect configuration in the communication settings (e.g., SMTP settings).
  Issues in the message template used for generating the email (e.g., missing placeholders, syntax errors).
  Authorization problems preventing the system from sending emails.
  Problems in the workflow container where required data for message generation is missing or incorrect.
  SAPconnect or external mail server issues, such as connectivity problems or misconfiguration.
  Errors in the print program or form if the message includes attachments or formatted content.
  
  
  Solution
  To resolve the error, follow these steps:
  
  
  Check the Work Item Details:
  
  Go to transaction SWI1 or SWIA and find the work item with the error.
  Review the container data to ensure all required fields for message generation are correctly filled.
  
  
  
  Verify Recipient Address:
  
  Check the email address or communication method of the recipient.
  Use transaction SU01 to verify the user's email address.
  Ensure the email address is valid and correctly maintained.
  
  
  
  Check Message Configuration:
  
  Review the message template used in the workflow.
  Use transaction SWETYPV to check the event linkage and message configuration.
  Verify that the message text and placeholders are correct.
  
  
  
  Check SAPconnect Configuration:
  
  Use transaction SCOT to verify SMTP settings.
  Ensure the mail server is reachable and configured properly.
  Check the outbound queue for stuck emails.
  
  
  
  Check Authorization:
  
  Ensure the user or background job sending the message has the necessary authorizations.
  
  
  
  Review Workflow Logs:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow errors.
  Look for detailed error messages related to message generation.
  
  
  
  Test Message Sending:
  
  Use transaction SOST to check the status of sent emails.
  Try sending a test email via SCOT or SO01 to verify mail system functionality.
  
  
  
  Check for OSS Notes:
  
  Search SAP Support Portal for OSS Notes related to message generation errors in workflows.
  Apply relevant patches or corrections if available.
  
  
  
  
  Related Information
  
  
  Transactions:
  
  SWI1 / SWIA – Workflow inbox and work item display.
  SWETYPV – Event linkage and message configuration.
  SCOT – SAPconnect administration.
  SOST – Outbound email queue.
  SU01 – User maintenance.
  SWI2_FREQ / SWI2_DIAG – Workflow error analysis.
  
  
  
  SAP Notes:
  
  Check for notes related to workflow message generation errors, e.g., note numbers starting with 20xxxx or 30xxxx.
  
  
  
  Common Causes:
  
  Missing email address in user master.
  Incorrect SMTP configuration.
  Errors in workflow container data.
  Authorization issues.
  
  
  
  
  Summary
  The error WZ370 Sending failed for work item &1: Error generating message indicates a failure in generating or sending the workflow message. The root cause is often related to missing or incorrect recipient data, configuration issues in SAPconnect, or errors in the message template. By verifying user data, workflow container contents, message configuration, and mail system settings, you can identify and fix the problem. Use workflow and mail monitoring transactions to analyze and test the message sending process.