How To Fix WZ370 - Sending failed for work item &1: Error generating message

WZ370 - Overview

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 370

• Message text: Sending failed for work item &1: Error generating message

What causes this issue?

There is a problem in the Business Workplace.

System Response

No notification could be created for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ370 - Sending failed for work item &1: Error generating message ?

  SAP Error Message:
  WZ370 Sending failed for work item &1: Error generating message
  
  Cause
  This error occurs when SAP Workflow tries to send a message (usually an email or a notification) related to a work item, but the message generation process fails. The failure can be due to several reasons, including:
  
  Incorrect or incomplete email address in the recipient's master data or workflow container.
  Missing or incorrect configuration in the communication settings (e.g., SMTP settings).
  Issues in the message template used for generating the email (e.g., missing placeholders, syntax errors).
  Authorization problems preventing the system from sending emails.
  Problems in the workflow container where required data for message generation is missing or incorrect.
  SAPconnect or external mail server issues, such as connectivity problems or misconfiguration.
  Errors in the print program or form if the message includes attachments or formatted content.
  
  
  Solution
  To resolve the error, follow these steps:
  
  
  Check the Work Item Details:
  
  Go to transaction SWI1 or SWIA and find the work item