How To Fix WZ369 - Sending failed for work item &1: Error reading work item

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 369

• Message text: Sending failed for work item &1: Error reading work item

What causes this issue?

An error occurred reading the work item data.

System Response

No mail notification was sent for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ369 - Sending failed for work item &1: Error reading work item ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ369 Sending failed for work item &1: Error reading work item
  
  Cause:
  This error occurs when the SAP system tries to send a workflow work item but fails because it cannot read the work item from the database. The reasons can include:
  
  The work item has been deleted or does not exist anymore.
  The work item is locked or corrupted.
  Database inconsistencies or authorization issues prevent reading the work item.
  The work item might have been processed or withdrawn by another user or process.
  Transport or system inconsistencies if the workflow was moved between systems.
  
  
  Explanation:
  
  The message indicates that the workflow runtime tried to send a notification or trigger an action related to a specific work item (identified by &1), but the system could not retrieve the work item details.
  This usually happens during workflow processing or when sending workflow-related emails or notifications.
  
  
  Solution / Troubleshooting Steps:
  
  
  Check Work Item Existence:
  
  Use transaction SWI1 (Work Item Selection) or SWI5 to search for the work item number mentioned in the error.
  If the work item does not exist, it might have been deleted or already processed.
  
  
  
  Check Work Item Status:
  
  If the work item exists, check its status. It should be in a status that allows sending (e.g., READY).
  If it is locked or in an inconsistent state, investigate further.
  
  
  
  Check Authorizations:
  
  Ensure the user or system process sending the work item has the necessary authorizations to read and process the work item.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow logs and errors related to the work item.
  Look for any preceding errors or warnings that might have caused the work item to become unreadable.
  
  
  
  Database Consistency:
  
  Run consistency checks on workflow tables (e.g., SWWWIHEAD, SWWWIITEM) to ensure no corruption.
  If inconsistencies are found, consider using SAP standard tools or OSS notes to fix them.
  
  
  
  Restart Workflow Runtime:
  
  Sometimes, restarting the workflow runtime (via transaction SWU3 or system restart) can clear locks or temporary issues.
  
  
  
  Check for OSS Notes:
  
  Search SAP OSS Notes for message WZ369 or related workflow errors.
  SAP might have provided patches or corrections for known issues.
  
  
  
  Manual Deletion (if applicable):
  
  If the work item is corrupted and cannot be processed, and if business allows, you may delete the work item manually using transaction SWI6 or program RSWWORKDEL.
  Be cautious with deletion as it may affect business processes.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Work Item Selection
  SWI5 - Work Item Display
  SWI2_FREQ - Workflow Log
  SWI2_DIAG - Workflow Diagnosis
  SWU3 - Workflow Customizing and Runtime Checks
  SWI6 - Work Item Deletion
  
  
  
  Tables:
  
  SWWWIHEAD - Work Item Header
  SWWWIITEM - Work Item Items
  
  
  
  Common OSS Notes:
  
  Check SAP Support Portal for notes related to WZ369 or workflow sending errors.
  
  
  
  
  Summary:
  The error WZ369 indicates that the workflow engine failed to send a work item because it could not read it from the database. The root cause is usually a missing, deleted, locked, or corrupted work item. The solution involves verifying the existence and status of the work item, checking authorizations, analyzing workflow logs, ensuring database consistency, and possibly deleting corrupted work items after careful consideration.
  
  If you provide the specific work item number or additional context, I can help you with more targeted advice.