How To Fix WZ369 - Sending failed for work item &1: Error reading work item

WZ369 - Overview

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 369

• Message text: Sending failed for work item &1: Error reading work item

What causes this issue?

An error occurred reading the work item data.

System Response

No mail notification was sent for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

WZ369 - Details

• Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ369 Sending failed for work item &1: Error reading work item
  
  
  Cause:
  This error occurs when the SAP system tries to send a workflow work item but fails because it cannot read the work item from the database. The reasons can include:
  
  The work item has been deleted or does not exist anymore.
  The work item is locked or corrupted.
  Database inconsistencies or authorization issues prevent reading the work item.
  The work item might have been processed or withdrawn by another user or process.
  Transport or system inconsistencies if the workflow was moved between systems.
  
  
  Explanation:
  
  The message indicates that the workflow runtime tried to send a notification or trigger an action related to a specific work item (identified by &1), but the system could not retrieve the work item details.
  This usually happens during workflow processing or when sending workflow-related emails or notifications.
  
  
  Solution / Troubleshooting Steps:
  
  
  Check Work Item