How To Fix WZ371 - Sending failed for work item &1: Send operation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 371

• Message text: Sending failed for work item &1: Send operation failed

What causes this issue?

The send operation failed. There is an error in the Business Workplace
or in SAP<ZK>connect</>.

System Response

No notification could be sent for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ371 - Sending failed for work item &1: Send operation failed ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ371 Sending failed for work item &1: Send operation failed
  
  Cause:
  This error occurs when the SAP system tries to send a workflow work item (such as a notification, task, or mail) but the send operation fails. The failure can be due to several reasons, including:
  
  Communication issues: Network problems or SMTP server not reachable.
  Incorrect configuration: The workflow send method (e.g., email, SAPoffice) is not properly configured.
  Authorization problems: The user or system does not have the required authorizations to send the message.
  Missing or incorrect recipient address: The recipient's email or SAP user address is missing or invalid.
  SAPconnect or SMTP server issues: Problems with the SAPconnect interface or external mail server.
  Work item data issues: The work item might be corrupted or incomplete.
  
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the detailed error log:
  
  Use transaction SWI1 (Work Item Selection) or SWI2_FREQ to find the failed work item.
  Check the error details and long text for more information.
  
  
  
  Verify recipient information:
  
  Ensure the recipient user exists and has a valid email address or SAPoffice inbox.
  Check user master data (transaction SU01) for email addresses.
  
  
  
  Check SAPconnect configuration:
  
  Use transaction SCOT to verify the SMTP node configuration.
  Ensure the SMTP server is reachable and correctly configured.
  Check the outbound queue in SCOT for stuck or failed messages.
  
  
  
  Test sending emails manually:
  
  Use transaction SOST to check the status of sent emails.
  Try sending a test email to verify connectivity.
  
  
  
  Check authorizations:
  
  Ensure the workflow runtime user and sender have the necessary authorizations to send emails or SAPoffice messages.
  
  
  
  Review workflow send method:
  
  Check the workflow container and send method used.
  If using a custom send method, verify the implementation.
  
  
  
  Check system logs:
  
  Use transaction SM21 to look for system errors related to communication or workflow.
  
  
  
  Restart or reprocess the work item:
  
  Sometimes reprocessing the work item can help.
  Use transaction SWPR or SWI2_FREQ to restart the workflow or resend the work item.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 – Work Item Selection
  SWI2_FREQ – Work Items for User
  SCOT – SAPconnect Administration
  SOST – Send Requests (Email)
  SU01 – User Maintenance
  SM21 – System Log
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow sending errors and SAPconnect issues.
  Example: SAP Note 108850 (Troubleshooting SAPconnect)
  
  
  
  Workflow Documentation:
  
  SAP Help Portal on Workflow and SAPconnect configuration.
  
  
  
  
  If you provide the exact context or additional log details, I can help you narrow down the cause further.