How To Fix WZ371 - Sending failed for work item &1: Send operation failed

WZ371 - Overview

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 371

• Message text: Sending failed for work item &1: Send operation failed

What causes this issue?

The send operation failed. There is an error in the Business Workplace
or in SAP<ZK>connect</>.

System Response

No notification could be sent for work item &v1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

WZ371 - Details

• Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ371 Sending failed for work item &1: Send operation failed
  
  
  Cause:
  This error occurs when the SAP system tries to send a workflow work item (such as a notification, task, or mail) but the send operation fails. The failure can be due to several reasons, including:
  
  Communication issues: Network problems or SMTP server not reachable.
  Incorrect configuration: The workflow send method (e.g., email, SAPoffice) is not properly configured.
  Authorization problems: The user or system does not have the required authorizations to send the message.
  Missing or incorrect recipient address: The recipient's email or SAP user address is missing or invalid.
  SAPconnect or SMTP server issues: Problems with the SAPconnect interface or external mail server.
  Work item data issues: The work item might be corrupted or incomplete.
  
  
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the detailed error log:
  
  Use transaction SWI1 (Work Item Selection) or SWI2_FREQ to find the failed