How To Fix WZ375 - Sending failed for work item &1: Error mailing

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 375

• Message text: Sending failed for work item &1: Error mailing

What causes this issue?

There is a problem with the communications link (Internet Mail Gateway,
SAP<ZK>connect</>) or its configuration.

System Response

The message could not be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ375 - Sending failed for work item &1: Error mailing ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ375 Sending failed for work item &1: Error mailing
  
  
  Cause:
  This error occurs when SAP Business Workflow tries to send a notification (usually an email) related to a work item, but the mailing process fails. The placeholder &1 is replaced by the specific work item ID.
  Common causes include:
  
  Incorrect or missing email address for the recipient in the workflow container or user master data.
  SMTP configuration issues in the SAP system.
  SAPconnect (SCOT) not properly configured or active.
  Mail server (SMTP server) is unreachable or rejecting the mail.
  Authorization issues preventing the workflow from sending emails.
  Network issues between SAP and the mail server.
  Incorrect or missing mail templates or formatting errors in the mail content.
  Work item container data missing or incorrect, causing the mail sending to fail.
  
  
  
  Solution:
  
  
  Check Recipient Email Address:
  
  Verify that the user or agent responsible for the work item has a valid email address maintained in