How To Fix WZ375 - Sending failed for work item &1: Error mailing

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 375

• Message text: Sending failed for work item &1: Error mailing

What causes this issue?

There is a problem with the communications link (Internet Mail Gateway,
SAP<ZK>connect</>) or its configuration.

System Response

The message could not be sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ375 - Sending failed for work item &1: Error mailing ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WZ375 Sending failed for work item &1: Error mailing
  
  Cause:
  This error occurs when SAP Business Workflow tries to send a notification (usually an email) related to a work item, but the mailing process fails. The placeholder &1 is replaced by the specific work item ID.
  Common causes include:
  
  Incorrect or missing email address for the recipient in the workflow container or user master data.
  SMTP configuration issues in the SAP system.
  SAPconnect (SCOT) not properly configured or active.
  Mail server (SMTP server) is unreachable or rejecting the mail.
  Authorization issues preventing the workflow from sending emails.
  Network issues between SAP and the mail server.
  Incorrect or missing mail templates or formatting errors in the mail content.
  Work item container data missing or incorrect, causing the mail sending to fail.
  
  
  Solution:
  
  
  Check Recipient Email Address:
  
  Verify that the user or agent responsible for the work item has a valid email address maintained in their user master record (transaction SU01 ? Address tab).
  Check the workflow container for the email address used.
  
  
  
  Verify SAPconnect (SCOT) Configuration:
  
  Go to transaction SCOT.
  Check if the SMTP node is configured correctly.
  Ensure the SMTP node is active and the mail queue is processing.
  Check for any errors in the outbound mail queue.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails.
  Try sending a test email from SAP to verify connectivity.
  
  
  
  Check SMTP Server Connectivity:
  
  Ensure the SAP server can reach the SMTP mail server (ping, telnet on port 25 or 587).
  Check firewall settings.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI1 or SWI2_FREQ to find the work item and check the error details.
  Look for detailed error messages related to mailing.
  
  
  
  Check Authorization:
  
  Ensure the user or background job sending the mail has the necessary authorizations.
  
  
  
  Review Mail Templates:
  
  If custom mail templates are used, verify they are correctly maintained and do not contain errors.
  
  
  
  Restart or Resend Work Item:
  
  Sometimes, resending the work item notification after fixing the issue resolves the problem.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SU01 – User maintenance (check email addresses)
  SCOT – SAPconnect administration
  SOST – Outbound email queue
  SWI1 – Workflow log
  SWI2_FREQ – Work item selection
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow mailing issues, e.g., notes about SMTP configuration or workflow mail errors.
  
  
  
  SAP Help:
  
  SAP Help Portal documentation on SAP Business Workflow and SAPconnect.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WZ375 Sending failed for work item &1: Error mailing
  
  
  Cause
  Failure in sending email notification due to config, connectivity, or data issues
  
  
  Solution
  Verify email addresses, check SCOT config, test SMTP connectivity, check workflow logs
  
  
  Key Transactions
  SU01, SCOT, SOST, SWI1, SWI2_FREQ
  
  
  
  
  If you provide the specific work item ID or additional logs, I can help you analyze the issue further.