How To Fix WTY155 - Status of parts to be returned from claimant & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 155

• Message text: Status of parts to be returned from claimant & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY155 - Status of parts to be returned from claimant & does not exist ?

  Certainly! Here's a detailed explanation for the SAP error message WTY155 - Status of parts to be returned from claimant & does not exist:
  
  Error Message
  WTY155: Status of parts to be returned from claimant & does not exist
  
  Cause
  This error occurs during warranty processing in SAP when the system tries to determine or update the status of parts that are supposed to be returned from the claimant (customer or service provider), but the status code it is looking for does not exist in the system.
  More specifically:
  
  The system expects a certain return status for the parts being returned from the claimant.
  The status code configured or referenced in the warranty claim or return process is missing or not maintained in the system.
  This can happen if the status code was deleted, not configured, or there is a mismatch in the customizing settings related to returnable parts statuses.
  
  
  Where it Occurs
  
  During warranty claim processing (transaction codes like IW70, IW71, or warranty claim processing in SD).
  When processing return deliveries or returnable parts from the claimant.
  In the warranty claim settlement or return handling steps.
  
  
  Solution
  
  
  Check Customizing for Returnable Parts Statuses:
  
  Go to the customizing path:
  SPRO -> Logistics Execution -> Shipping -> Returns -> Define Returnable Parts Statuses
  
  Verify that the status code referenced in the warranty claim or return process exists.
  If missing, create or maintain the required status codes.
  
  
  
  Check Warranty Claim Configuration:
  
  Verify the status codes assigned to the warranty claim types and return processes.
  Ensure that the status code for "parts to be returned from claimant" is correctly maintained.
  
  
  
  Check Master Data:
  
  Check the material master or warranty master data to ensure that the returnable parts status is correctly assigned.
  
  
  
  Review the Warranty Claim Document:
  
  Check the claim document to see which status code is being referenced.
  Correct or update the status code if it is incorrect or missing.
  
  
  
  Transport and System Consistency:
  
  If this error occurs after a transport or system upgrade, verify that all customizing related to returnable parts statuses has been transported correctly.
  
  
  
  
  Additional Information
  
  The status codes for returnable parts control the flow and tracking of parts that are returned from the claimant.
  Proper configuration ensures smooth processing of warranty claims and returns.
  Missing or incorrect status codes can block the processing of warranty claims or returns.
  This error is a configuration issue rather than a data entry error.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WTY155 - Status of parts to be returned from claimant & does not exist
  
  
  Cause
  Missing or incorrect returnable parts status code in customizing or warranty claim data
  
  
  Solution
  Maintain the missing status code in customizing under returnable parts statuses
  
  
  Transaction
  Warranty claim processing (e.g., IW70, IW71), customizing via SPRO
  
  
  
  
  If you need help with the exact customizing steps or transaction codes, please let me know!