How To Fix WTY157 - No recall claim type exists

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 157

• Message text: No recall claim type exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY157 - No recall claim type exists ?

  Certainly! Here's a detailed explanation for the SAP error message WTY157 - No recall claim type exists:
  
  Error Message
  WTY157: No recall claim type exists
  
  Cause
  This error occurs in the SAP Warranty Management or Service Processing module when the system tries to process a recall claim, but no valid recall claim type has been defined or assigned in the system for the relevant warranty or service process.
  In other words, the system expects a specific claim type to handle recall claims, but it cannot find any such claim type configured or linked to the current warranty or product.
  
  When does it occur?
  
  When creating or processing a recall claim.
  When the system attempts to determine the claim type for a recall but fails because the configuration is missing.
  During warranty claim processing where recall claims are involved.
  
  
  Solution
  
  
  Check Claim Type Configuration:
  
  Go to the SAP IMG (Implementation Guide) for Warranty Management or Service Processing.
  Navigate to the configuration path for Claim Types.
  Verify that a recall claim type is defined in the system.
  
  
  
  Assign Recall Claim Type:
  
  Ensure that the recall claim type is assigned to the relevant warranty or product category.
  This assignment is necessary so that the system knows which claim type to use when processing recall claims.
  
  
  
  Maintain Recall Claim Type in Warranty Processing:
  
  In some cases, you need to maintain the recall claim type in the warranty processing settings.
  This can be done via transaction codes or IMG paths related to warranty claim processing.
  
  
  
  Check Master Data:
  
  Verify that the product master or warranty master data has the correct recall claim type assigned or linked.
  If the product or warranty master data is missing this, the system cannot find the claim type.
  
  
  
  Consult SAP Notes:
  
  Sometimes, specific SAP Notes address issues related to recall claim types and warranty processing.
  Check the SAP Support Portal for any relevant notes or patches.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SPRO - To access the IMG and configure claim types.
  Warranty and Service Processing related transactions like IW65, IW66 for claims.
  
  
  
  IMG Path Example:
  
  Logistics ? Customer Service ? Warranty Management ? Claim Processing ? Define Claim Types
  
  
  
  SAP Modules Involved:
  
  Customer Service (CS)
  Warranty Management (WM)
  Plant Maintenance (PM) (if integrated)
  
  
  
  Additional Tips:
  
  Ensure that the recall claim type is active and not blocked.
  Check user authorizations if the claim type exists but is not visible.
  Review the integration points if the claim is created via external systems or interfaces.
  
  
  
  
  If you provide more context (e.g., transaction used, process step, system version), I can help with more specific guidance.