How To Fix WTY158 - Recall could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 158

• Message text: Recall could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY158 - Recall could not be saved ?

  SAP Error Message:
  
  WTY158 - Recall could not be saved
  
  Cause:
  The error message WTY158 typically occurs in the SAP Warranty Management module when the system is unable to save a recall document. This can happen due to several reasons, such as:
  
  Data inconsistencies or missing mandatory fields in the recall document.
  Incorrect or incomplete configuration of warranty or recall processes.
  Authorization issues where the user does not have the necessary permissions to save the recall.
  Technical issues like database locks or inconsistencies.
  Integration problems with related objects such as equipment master, service orders, or customer master data.
  Validation errors triggered by custom user exits or BAdIs during the save process.
  
  
  Solution:
  To resolve the WTY158 error, follow these steps:
  
  
  Check the Detailed Error Log:
  
  Use transaction SLG1 (Application Log) to find detailed error messages related to the recall save process.
  Look for any specific validation or authorization errors.
  
  
  
  Verify Mandatory Fields:
  
  Ensure all required fields in the recall document are correctly filled.
  Check for missing or incorrect data in the recall header and item details.
  
  
  
  Review Configuration:
  
  Check warranty and recall customizing in transactions like SPRO ? Logistics Execution ? Warranty Management.
  Verify that the recall types and related settings are properly maintained.
  
  
  
  Check Authorizations:
  
  Confirm that the user has the necessary roles and authorizations to create and save recall documents.
  Use transaction SU53 immediately after the error to check for missing authorizations.
  
  
  
  Inspect Related Master Data:
  
  Verify the equipment master, customer master, and service order data linked to the recall.
  Ensure that these objects are active and correctly maintained.
  
  
  
  Debug or Analyze User Exits/BAdIs:
  
  If custom enhancements are implemented, check if any user exits or BAdIs are causing the save to fail.
  Use debugging to trace the error during the save process.
  
  
  
  Check for System or Database Issues:
  
  Look for database locks or system dumps that might prevent saving.
  Coordinate with your BASIS team if needed.
  
  
  
  SAP Notes and Support:
  
  Search the SAP Support Portal for notes related to WTY158.
  Apply any relevant SAP Notes or patches.
  
  
  
  
  Related Information:
  
  Module: Warranty Management (LO-WTY)
  Transaction Codes:  
  
  Recall processing transactions (e.g., IW65 for recall processing)  
  Application Log: SLG1  
  Authorization check: SU53
  
  
  Common SAP Notes:  
  
  Check SAP Notes related to warranty and recall errors for your SAP version.
  
  
  Documentation:  
  
  SAP Help Portal for Warranty Management  
  SAP Library on Warranty and Recall Processing
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed logs and steps to reproduce the error.