How To Fix WS_CWB079 - Complaint &1 was released

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 079

• Message text: Complaint &1 was released

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB079 - Complaint &1 was released ?

  Certainly! Here's detailed information about the SAP error message WS_CWB079: Complaint &1 was released:
  
  SAP Message: WS_CWB079 - Complaint &1 was released
  
  1. Cause
  This message typically appears in the context of SAP Quality Management (QM) or Customer Service when you try to perform an action on a complaint that has already been released (i.e., its status has been changed to "Released"). The system is informing you that the complaint number (represented by &1) is already in the released status, and therefore certain actions (like editing, changing status, or processing) may not be allowed or are restricted.
  In other words:
  
  The complaint document you are trying to process or modify has already been released.
  Released complaints are usually locked for certain changes to ensure data integrity and process consistency.
  The system prevents further changes that are not allowed after release.
  
  
  2. Solution
  
  
  Check the status of the complaint: Verify the current status of the complaint document in the system. You can do this by displaying the complaint in transaction codes like QM02 (Change Complaint) or QM03 (Display Complaint).
  
  
  Understand the process flow: Once a complaint is released, it usually means it has been approved or is in a stage where no further changes are allowed. If you need to make changes, you may need to:
  
  
  Reverse the release status: If your business process allows, you can try to revert the complaint to a previous status (e.g., "In Process" or "Created"). This depends on your system configuration and authorizations.
  
  
  Create a new complaint: If changes are not allowed on released complaints, you may need to create a new complaint document to capture the new information or corrections.
  
  
  
  
  Check authorizations: Sometimes, the message appears because the user does not have the authorization to change a released complaint. Verify your user roles and permissions.
  
  
  Consult your QM or Service process owner: The handling of released complaints is often governed by business rules. Confirm with your process owner or SAP QM consultant what the correct procedure is.
  
  
  
  3. Related Information
  
  
  Transaction Codes:
  
  QM01 - Create Complaint
  QM02 - Change Complaint
  QM03 - Display Complaint
  QM04 - Display Complaints List
  
  
  
  Status Management:
  
  Complaints in SAP QM have status profiles controlling which statuses are allowed and what actions can be performed.
  Released status usually means the complaint is finalized or approved.
  
  
  
  SAP Notes / Documentation:
  
  Check SAP Notes related to complaint processing and status management if you encounter issues reverting statuses.
  Refer to SAP Help Portal for QM complaint processing:
  
  SAP Help - Quality Management
  
  
  
  Customization:
  
  Status profiles and allowed status changes are configured in SPRO under Quality Management ? Quality Notification ? Notification Types ? Define Status Profiles.
  Your system might have custom status profiles restricting changes after release.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Message
  WS_CWB079: Complaint &1 was released
  
  
  Cause
  Attempt to process or change a complaint already in "Released" status
  
  
  Solution
  Check complaint status, revert release if allowed, or create a new complaint
  
  
  Related
  QM transactions (QM01, QM02, QM03), status profiles, authorizations
  
  
  
  
  If you provide more context (e.g., transaction used, action attempted), I can help with more specific guidance.