How To Fix WS_CWB078 - All selected complaints have been rejected

WS_CWB078 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 078

• Message text: All selected complaints have been rejected

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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WS_CWB078 - Details

• SAP Error Message:
  WS_CWB078: All selected complaints have been rejected
  
  
  Cause:
  This error occurs in the SAP Customer Service (CS) or Quality Management (QM) module when you attempt to process or further handle a set of complaints, but all the complaints you selected have already been rejected. In other words, the system prevents further processing because none of the selected complaints are in a status that allows the intended action (e.g., confirmation, processing, or acceptance).
  
  Explanation:
  
  Complaints in SAP have statuses that control their processing lifecycle.
  When complaints are rejected, they are typically set to a status that indicates no further processing is allowed.
  If you select multiple complaints for an action (e.g., confirmation, processing, or transfer), and all of them are in the rejected status, the system issues this message to inform you that the action cannot be performed.
  
  
  
  Solution:
  
  
  Check Complaint Status:
  
  Review the status of each complaint you selected.
  Use transaction codes like QM02 (Change Complaint) or QM03