How To Fix WS_CWB078 - All selected complaints have been rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 078

• Message text: All selected complaints have been rejected

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB078 - All selected complaints have been rejected ?

  SAP Error Message:
  
  WS_CWB078: All selected complaints have been rejected
  
  Cause:
  This error occurs in the SAP Customer Service (CS) or Quality Management (QM) module when you attempt to process or further handle a set of complaints, but all the complaints you selected have already been rejected. In other words, the system prevents further processing because none of the selected complaints are in a status that allows the intended action (e.g., confirmation, processing, or acceptance).
  
  Explanation:
  
  Complaints in SAP have statuses that control their processing lifecycle.
  When complaints are rejected, they are typically set to a status that indicates no further processing is allowed.
  If you select multiple complaints for an action (e.g., confirmation, processing, or transfer), and all of them are in the rejected status, the system issues this message to inform you that the action cannot be performed.
  
  
  Solution:
  
  
  Check Complaint Status:
  
  Review the status of each complaint you selected.
  Use transaction codes like QM02 (Change Complaint) or QM03 (Display Complaint) to verify the status.
  
  
  
  Select Only Valid Complaints:
  
  Ensure you select only complaints that are not rejected and are in a status suitable for the intended action.
  
  
  
  Reopen or Correct Complaints (if applicable):
  
  If the complaints were rejected by mistake or need to be reprocessed, check if your business process allows reopening or correcting the complaint.
  This might involve changing the status or creating a new complaint referencing the rejected one.
  
  
  
  Consult Business Process:
  
  Confirm with your quality or service management team whether rejected complaints should be processed further or closed.
  
  
  
  Check Customizing:
  
  Sometimes, the status profile or workflow settings might restrict processing of rejected complaints.
  Review status profile settings in SPRO under Quality Management ? Quality Notification ? Notification Types ? Define Status Profiles.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QM01: Create Complaint
  QM02: Change Complaint
  QM03: Display Complaint
  IW52: Change Service Notification (if related to service complaints)
  
  
  
  Status Management:
  
  Complaints have status profiles controlling allowed actions.
  Rejected status usually means the complaint is closed or invalid.
  
  
  
  SAP Notes / Documentation:
  
  Check SAP Notes related to complaint processing and status management for your SAP version.
  Review SAP Help Portal documentation on Quality Notifications and Complaint Management.
  
  
  
  
  Summary:
  The error WS_CWB078 indicates that all complaints you selected are rejected and cannot be processed further. To resolve, verify complaint statuses, select only valid complaints, and follow your organization's process for handling rejected complaints.