How To Fix WS_CWB080 - Complaint &1 was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 080

• Message text: Complaint &1 was rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB080 - Complaint &1 was rejected ?

  The SAP error message:
  WS_CWB080 Complaint &1 was rejected
  typically occurs in the context of SAP Customer Service or Quality Management processes, especially when handling complaints or notifications.
  
  Cause
  This error message indicates that a complaint (or notification) identified by &1 was rejected during processing. The rejection can happen due to several reasons, such as:
  
  The complaint does not meet certain validation criteria.
  The complaint is linked to master data or reference objects that are inconsistent or invalid.
  The complaint status or processing step does not allow further processing or acceptance.
  Authorization issues where the user does not have the rights to accept or process the complaint.
  Integration or workflow errors where the complaint was rejected by a workflow step or external system.
  
  The placeholder &1 is replaced by the complaint number or identifier.
  
  Solution
  To resolve the error:
  
  
  Check the complaint details:
  
  Verify the complaint number &1 in the system.
  Check the status and processing history of the complaint.
  Ensure all mandatory fields and data are correctly maintained.
  
  
  
  Review validation rules:
  
  Check if any validation or user-exit logic is rejecting the complaint.
  Look into any custom code or enhancements that might influence complaint acceptance.
  
  
  
  Check authorizations:
  
  Ensure the user processing the complaint has the necessary authorizations.
  
  
  
  Workflow and integration:
  
  If the complaint is part of a workflow, check the workflow logs for rejection reasons.
  Verify if any external system or interface rejected the complaint.
  
  
  
  Reprocess or correct the complaint:
  
  Correct any data inconsistencies.
  Change the complaint status if required.
  Re-submit or reprocess the complaint.
  
  
  
  Consult SAP Notes:
  
  Search for SAP Notes related to WS_CWB080 for any known issues or patches.
  
  
  
  
  Related Information
  
  
  Transaction codes:
  
  IW52 / IW53 — Change / Display Notification (Complaints are often handled as notifications)
  QM02 / QM03 — Change / Display Quality Notification
  CRMD_ORDER — CRM Service Order processing (if complaint is handled in CRM)
  SWI1 — Workflow log to check workflow errors
  
  
  
  Tables:
  
  QMEL — Quality Notification Header
  QMFE — Quality Notification Items
  CRMD_ORDERADM_H — CRM Order Header (if applicable)
  
  
  
  SAP Modules:
  
  SAP Quality Management (QM)
  SAP Customer Service (CS)
  SAP Customer Relationship Management (CRM)
  
  
  
  
  If the problem persists after these checks, it is recommended to:
  
  Enable detailed logging or debugging to trace the rejection point.
  Contact SAP Support with the complaint number and system logs.
  Provide screenshots or logs of the error occurrence.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB080 Complaint &1 was rejected
  
  
  Cause
  Complaint rejected due to validation, status, authorization, or workflow issues
  
  
  Solution
  Verify complaint data, check validations, authorizations, workflow logs, correct data and reprocess
  
  
  Related
  QM notifications, CRM service orders, workflow logs, SAP Notes
  
  
  
  
  If you provide more context (module, transaction, scenario), I can help with more specific guidance.