How To Fix WS_CWB080 - Complaint &1 was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 080

• Message text: Complaint &1 was rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB080 - Complaint &1 was rejected ?

  The SAP error message:
  WS_CWB080 Complaint &1 was rejected
  typically occurs in the context of SAP Customer Service or Quality Management processes, especially when handling complaints or notifications.
  
  Cause
  This error message indicates that a complaint (or notification) identified by &1 was rejected during processing. The rejection can happen due to several reasons, such as:
  
  The complaint does not meet certain validation criteria.
  The complaint is linked to master data or reference objects that are inconsistent or invalid.
  The complaint status or processing step does not allow further processing or acceptance.
  Authorization issues where the user does not have the rights to accept or process the complaint.
  Integration or workflow errors where the complaint was rejected by a workflow step or external system.
  
  The placeholder &1 is replaced by the complaint number or identifier.
  
  Solution
  To resolve the error:
  
  
  Check the complaint details:
  
  Verify the complaint number &1 in the system.
  Check the status and processing history of the complaint.
  Ensure all mandatory fields and data