How To Fix WS_CWB081 - Complaint &1 is already closed (status &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 081

• Message text: Complaint &1 is already closed (status &2)

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB081 - Complaint &1 is already closed (status &2) ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB081 Complaint &1 is already closed (status &2)
  
  Meaning / Cause:
  This error occurs when you try to process or change a complaint (or quality notification) in SAP that has already been closed. The system prevents any further changes or processing on complaints that are in a closed status.
  
  &1 = Complaint number (notification number)
  &2 = Status of the complaint (usually a status indicating "Closed")
  
  In other words, the complaint you are trying to work on has a status that marks it as closed, and the system does not allow further modifications or processing.
  
  Typical Scenarios:
  
  Attempting to change or add activities to a complaint that is closed.
  Trying to create follow-up documents or transactions linked to a closed complaint.
  Processing workflow steps on a complaint that is no longer active.
  
  
  Solution / How to Resolve:
  
  
  Check the status of the complaint:
  
  Use transaction QM03 (Display Quality Notification) or IW52/IW53 (Change/Display Notification) to view the complaint.
  Verify the status of the complaint. If it is closed, no further changes are allowed.
  
  
  
  If changes are necessary:
  
  Determine if the complaint should really be closed. If it was closed by mistake, you may need to reopen it.
  Reopening a complaint depends on your business process and system configuration:
  
  Some systems allow reopening by changing the status manually (via status management).
  Others require creating a new complaint or a follow-up notification.
  
  
  
  
  
  Reopen the complaint (if allowed):
  
  Use transaction IW52 to change the notification.
  Navigate to the status tab and change the status from "Closed" to an open status (e.g., "In Process").
  Save the changes.
  Note: Reopening may require appropriate authorization and depends on your SAP configuration.
  
  
  
  If reopening is not possible:
  
  Create a new complaint or notification for the new issue.
  Reference the closed complaint if needed.
  
  
  
  Check with your Quality Management or SAP support team:
  
  Sometimes, the status profile or workflow settings prevent reopening.
  Your SAP QM consultant or administrator can advise on the correct procedure.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QM01: Create Quality Notification
  QM02: Change Quality Notification
  QM03: Display Quality Notification
  IW52: Change Notification (Plant Maintenance)
  IW53: Display Notification (Plant Maintenance)
  
  
  
  Status Management:
  
  Complaints have status profiles controlling allowed statuses and transitions.
  Closed status usually means no further processing.
  
  
  
  SAP Notes / Documentation:
  
  Check SAP Notes related to QM notification status management.
  Review your company’s internal process documentation for complaint handling.
  
  
  
  
  Summary:
  The error WS_CWB081 indicates you are trying to work on a complaint that is already closed. To resolve, verify the complaint status, and if necessary and allowed, reopen the complaint or create a new one. Always follow your organization's process and SAP configuration guidelines.
  
  If you need help with specific steps to reopen or handle complaints in your SAP system, please provide your SAP module (QM, PM, etc.) and version for more tailored guidance.