How To Fix WS_CWB083 - Complaint &1 was reopened

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 083

• Message text: Complaint &1 was reopened

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB083 - Complaint &1 was reopened ?

  The SAP error message WS_CWB083: Complaint &1 was reopened typically occurs in the context of Quality Management (QM) or Customer Service processes, particularly when handling complaints or notifications.
  
  Meaning of the Message
  
  Message Text: Complaint &1 was reopened  
  Message Class: WS_CWB  
  Message Number: 083
  
  This message indicates that a complaint (or notification) identified by the number &1 has been reopened. It is usually an informational or warning message to inform the user or system that the complaint status has changed back to an "open" state after being previously closed or completed.
  
  Cause
  
  The complaint or notification was previously set to a status indicating it was closed or completed.
  Due to some action (manual or system-driven), the complaint was reopened.
  This reopening can happen because of:
  
  Additional findings or issues related to the complaint.
  Rejection of a previous resolution.
  Manual intervention by a user to continue processing the complaint.
  Workflow or status management logic that requires reopening the complaint.
  
  
  
  
  Solution / How to Handle
  
  
  Check the Complaint Status:
  
  Go to transaction QM03 (Display Quality Notification) or the relevant transaction for complaint handling.
  Verify the current status of the complaint.
  Confirm that reopening the complaint is intended and valid.
  
  
  
  Review the Reason for Reopening:
  
  Check the complaint history or change documents to understand why the complaint was reopened.
  Look for any notes, user actions, or system processes that triggered the reopening.
  
  
  
  Process the Complaint Accordingly:
  
  If reopening is valid, continue with the necessary processing steps (e.g., further investigation, corrective actions).
  If reopening was accidental or incorrect, consider closing the complaint again after resolving the issue.
  
  
  
  Check Customizing and Workflow:
  
  Review QM notification status profiles and workflow settings to ensure that status changes and reopening are handled correctly.
  Adjust status profile or workflow if reopening is happening unexpectedly.
  
  
  
  Consult SAP Notes / Documentation:
  
  If the message appears unexpectedly or causes process issues, check SAP Notes for any known bugs or patches related to complaint reopening.
  Use SAP Support Portal or SAP ONE Support Launchpad to search for message WS_CWB083.
  
  
  
  
  Related Information
  
  
  Transactions:
  
  QM01: Create Quality Notification
  QM02: Change Quality Notification
  QM03: Display Quality Notification
  IW52/IW53: Change/Display Service Notification (if related to service complaints)
  
  
  
  Status Management:
  
  Complaint status profiles control the allowed status changes.
  Reopening a complaint changes its status back to an open or in-process state.
  
  
  
  Workflow:
  
  Complaint processing may be integrated with SAP Business Workflow.
  Reopening may trigger workflow steps or notifications.
  
  
  
  SAP Notes / KBAs:
  
  Search for WS_CWB083 in SAP Notes for any specific corrections or explanations.
  Example search terms: "WS_CWB083 complaint reopened", "Quality Notification reopened message"
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Complaint was reopened after being closed/completed.
  
  
  Effect
  Complaint status changed back to open; message informs user/system.
  
  
  Solution
  Verify complaint status and reason for reopening; process complaint accordingly; adjust workflow/status profiles if needed.
  
  
  Related Transactions
  QM01, QM02, QM03, IW52, IW53
  
  
  Additional Info
  Check SAP Notes and workflow settings for related issues.
  
  
  
  
  If you provide more context (e.g., transaction used, process step, or system behavior), I can help with more specific guidance.