How To Fix WS_CWB085 - Complaint reason &1 is not allowed to be used with billing type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 085

• Message text: Complaint reason &1 is not allowed to be used with billing type &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB085 - Complaint reason &1 is not allowed to be used with billing type &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB085 Complaint reason &1 is not allowed to be used with billing type &2
  
  
  Cause:
  This error occurs when you try to create or process a complaint (or customer claim) in SAP where the complaint reason you have entered is not permitted for the billing type used in the document. In SAP Customer Service (CS) or Sales and Distribution (SD) modules, complaint reasons are often configured to be valid only for certain billing types. If the complaint reason is assigned to a different set of billing types, or if the billing type does not allow complaints with that reason, the system throws this error.
  
  Explanation:
  
  Complaint Reason (&1): This is a code or description that categorizes the reason for the complaint.
  Billing Type (&2): This refers to the billing document type (e.g., invoice, credit memo) used in the sales or service process.
  
  The system checks