How To Fix WS_CWB085 - Complaint reason &1 is not allowed to be used with billing type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 085

• Message text: Complaint reason &1 is not allowed to be used with billing type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB085 - Complaint reason &1 is not allowed to be used with billing type &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB085 Complaint reason &1 is not allowed to be used with billing type &2
  
  Cause:
  This error occurs when you try to create or process a complaint (or customer claim) in SAP where the complaint reason you have entered is not permitted for the billing type used in the document. In SAP Customer Service (CS) or Sales and Distribution (SD) modules, complaint reasons are often configured to be valid only for certain billing types. If the complaint reason is assigned to a different set of billing types, or if the billing type does not allow complaints with that reason, the system throws this error.
  
  Explanation:
  
  Complaint Reason (&1): This is a code or description that categorizes the reason for the complaint.
  Billing Type (&2): This refers to the billing document type (e.g., invoice, credit memo) used in the sales or service process.
  
  The system checks the configuration to ensure that the complaint reason is valid for the billing type. If not, it prevents further processing to maintain data consistency and business rules.
  
  Solution:
  
  
  Check Configuration of Complaint Reasons:
  
  Go to the IMG path:
  
  SPRO -> Customer Service -> Complaints -> Define Complaint Reasons
  Verify the complaint reason &1 and check which billing types it is allowed for.
  
  
  
  Check Billing Type Settings:
  
  Go to the IMG path:
  
  SPRO -> Sales and Distribution -> Billing -> Billing Documents -> Define Billing Types
  Verify the billing type &2 and its allowed complaint reasons or related settings.
  
  
  
  Adjust Configuration:
  
  If the complaint reason should be valid for the billing type, update the configuration to include the billing type in the allowed list for that complaint reason.
  Alternatively, if the billing type is incorrect for the complaint, use a billing type that is allowed for the complaint reason.
  
  
  
  Data Entry Check:
  
  Ensure that the complaint reason entered in the transaction matches the allowed complaint reasons for the billing type.
  Correct the complaint reason or billing type in the document if it was entered incorrectly.
  
  
  
  Consult Business Process:
  
  Sometimes, the complaint reason and billing type combination is restricted by business rules. Confirm with business users if the combination is valid or if a different complaint reason or billing type should be used.
  
  
  
  
  Related Information:
  
  This error is common in Customer Service (CS) and Sales and Distribution (SD) modules when handling complaints, returns, or credit memos.
  Complaint reasons are used to analyze and report on customer complaints and returns, so maintaining correct configuration is important for accurate reporting.
  Billing types control the document flow and financial postings, so restricting complaint reasons by billing type helps ensure process integrity.
  If you have custom complaint reasons or billing types, ensure they are properly maintained in the customizing.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB085 Complaint reason &1 is not allowed to be used with billing type &2
  
  
  Cause
  Complaint reason not allowed for the billing type in configuration
  
  
  Solution
  Adjust complaint reason or billing type configuration; correct data entry
  
  
  Modules
  Customer Service (CS), Sales and Distribution (SD)
  
  
  Transaction
  Complaint processing, billing document creation
  
  
  
  
  If you need help with specific transaction codes or configuration paths, please let me know!