How To Fix WS_CWB086 - No billing types are assigned to complaint reason &1

WS_CWB086 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 086

• Message text: No billing types are assigned to complaint reason &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB086 - No billing types are assigned to complaint reason &1 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB086 No billing types are assigned to complaint reason &1
  
  
  Cause:
  This error occurs when you try to create or process a complaint (usually in the Customer Service or Quality Management module) and the system cannot find any billing types assigned to the complaint reason you have entered.
  
  In SAP, complaint reasons are linked to billing types to determine how billing documents should be created or processed for complaints.
  If no billing types are assigned to the complaint reason, the system does not know how to handle billing for that complaint, hence the error.
  
  
  
  Solution:
  To resolve this error, you need to assign appropriate billing types to the complaint reason in customizing.
  Steps:
  
  
  Go to SPRO (SAP Reference IMG):
  SPRO -> Customer Service -> Complaints -> Define Complaint Reasons
  
  
  Check the complaint reason:
  Find the complaint reason that is causing the error (the value &1 in the message).
  
  
  Assign billing types: