How To Fix WS_CWB086 - No billing types are assigned to complaint reason &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 086

• Message text: No billing types are assigned to complaint reason &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB086 - No billing types are assigned to complaint reason &1 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS_CWB086 No billing types are assigned to complaint reason &1
  
  Cause:
  This error occurs when you try to create or process a complaint (usually in the Customer Service or Quality Management module) and the system cannot find any billing types assigned to the complaint reason you have entered.
  
  In SAP, complaint reasons are linked to billing types to determine how billing documents should be created or processed for complaints.
  If no billing types are assigned to the complaint reason, the system does not know how to handle billing for that complaint, hence the error.
  
  
  Solution:
  To resolve this error, you need to assign appropriate billing types to the complaint reason in customizing.
  Steps:
  
  
  Go to SPRO (SAP Reference IMG):
  
  SPRO -> Customer Service -> Complaints -> Define Complaint Reasons
  
  
  Check the complaint reason:
  
  Find the complaint reason that is causing the error (the value &1 in the message).
  
  
  Assign billing types:  
  
  Navigate to the configuration where billing types are assigned to complaint reasons.  
  Assign one or more billing types relevant to the complaint reason.
  
  
  
  Save and transport the changes (if in development or quality system).
  
  
  Test the complaint processing again to confirm the error is resolved.
  
  
  
  Related Information:
  
  Billing Types: These define how billing documents are created and processed in SAP SD (Sales and Distribution). Examples include invoice, credit memo, debit memo, etc.
  Complaint Reason: Used in Customer Service to categorize complaints and link them to business processes like billing or returns.
  Transaction Codes:  
  
  SPRO for customizing  
  IW51 or QM01 for creating complaints (depending on module)  
  
  
  Modules involved: Customer Service (CS), Quality Management (QM), Sales and Distribution (SD).
  
  
  Summary:
  The error WS_CWB086 indicates missing configuration linking complaint reasons to billing types. Assign the appropriate billing types to the complaint reason in customizing to fix the issue.
  
  If you need the exact IMG path or further assistance with configuration, please let me know!