How To Fix WS_CWB084 - All selected complaints have been reopened

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 084

• Message text: All selected complaints have been reopened

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB084 - All selected complaints have been reopened ?

  Certainly! Here's a detailed explanation regarding the SAP error message WS_CWB084: "All selected complaints have been reopened":
  
  Error Message
  WS_CWB084: All selected complaints have been reopened
  
  Cause
  This message typically appears in the SAP Customer Service (CS) or Quality Management (QM) module when you attempt to perform an action on a set of complaints, but all the complaints you selected are already in the "reopened" status.
  
  Complaints Status: In SAP, complaints can have various statuses such as "Created," "In Process," "Completed," "Closed," and "Reopened."
  When you try to reopen complaints that are already reopened, the system detects that none of the selected complaints are in a status that allows reopening (e.g., "Closed" or "Completed").
  Hence, the system issues this message to inform you that the operation is redundant because all selected complaints are already reopened.
  
  
  When Does It Occur?
  
  When using transaction codes or functions that allow reopening complaints (e.g., in complaint processing or quality notifications).
  When selecting multiple complaints and executing a "Reopen" action.
  The system checks the status of each complaint and finds that all are already reopened.
  
  
  Solution
  
  
  Check the Status of Complaints:
  
  Review the status of the complaints you have selected.
  You can do this by displaying the complaint or notification and checking the status tab.
  
  
  
  Select Complaints with Appropriate Status:
  
  Only complaints with statuses like "Closed" or "Completed" can be reopened.
  Exclude complaints that are already in the "Reopened" status from your selection.
  
  
  
  Adjust Your Selection:
  
  Modify your selection criteria to include only complaints that are eligible for reopening.
  Alternatively, if you want to perform other actions on reopened complaints, choose the appropriate function instead of "Reopen."
  
  
  
  Verify Business Process:
  
  Confirm that reopening complaints is the correct step in your business process.
  Sometimes, complaints are reopened by mistake or prematurely.
  
  
  
  
  Additional Information
  
  Status Profile: The complaint status is controlled by the status profile assigned to the complaint type. Understanding the status profile helps in knowing which statuses are allowed and what transitions are possible.
  Transaction Codes:
  
  QM02 - Change Quality Notification (complaint)
  QM03 - Display Quality Notification
  Custom transactions or reports that batch process complaints may also trigger this message.
  
  
  SAP Notes: If this message appears unexpectedly or if you suspect a system issue, check SAP Notes or OSS messages for your SAP version.
  User Authorization: Ensure you have the necessary authorization to change complaint statuses.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Attempting to reopen complaints that are already in the "Reopened" status.
  
  
  Effect
  System issues message WS_CWB084 and does not perform the reopen action.
  
  
  Solution
  Select only complaints with statuses eligible for reopening (e.g., Closed, Completed).
  
  
  Related
  Check complaint status, status profile, and ensure correct business process steps.
  
  
  
  
  If you need help with a specific transaction or scenario, please provide more details about the steps you are performing.