How To Fix WS_CWB076 - Complaint reason & does not allow settl. mgmt docs as reference documents

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 076

• Message text: Complaint reason & does not allow settl. mgmt docs as reference documents

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB076 - Complaint reason & does not allow settl. mgmt docs as reference documents ?

  The SAP error message:
  WS_CWB076: Complaint reason & does not allow settl. mgmt docs as reference documents
  
  Cause:
  This error occurs when you try to create or process a complaint document in SAP QM (Quality Management) and reference a settlement management document (such as a billing document, invoice, or credit memo) as the reference document, but the complaint reason configured in the system does not permit settlement management documents to be used as reference documents.
  In other words, the complaint reason master data settings restrict the type of documents that can be referenced in a complaint, and the system is preventing you from using a settlement management document because the complaint reason does not allow it.
  
  Explanation:
  
  Complaint reasons in SAP QM control various behaviors and validations during complaint processing.
  One of the settings in the complaint reason configuration is whether settlement management documents (billing documents, credit memos, etc.) can be used as reference documents.
  If this setting is not enabled for the complaint reason you are using, the system throws the WS_CWB076 error when you try to reference such documents.
  
  
  Solution:
  
  
  Check the complaint reason configuration:
  
  Go to transaction SPRO ? SAP Reference IMG ? Quality Management ? Quality Notifications ? Notification Creation ? Define Complaint Reasons.
  Find the complaint reason you are using.
  Check the settings related to reference documents, especially the option that allows settlement management documents as reference documents.
  
  
  
  Enable settlement management documents for the complaint reason:
  
  If the business process allows, enable the option to allow settlement management documents as reference documents for the complaint reason.
  Save the changes.
  
  
  
  Use a different complaint reason:
  
  If enabling the option is not appropriate, use a complaint reason that allows settlement management documents as reference documents.
  
  
  
  Check the document type:
  
  Verify that the document you are trying to reference is indeed a settlement management document and that it is valid for referencing in complaints.
  
  
  
  
  Additional Information:
  
  This error is specific to SAP QM module and complaint processing.
  The complaint reason controls many aspects of complaint handling, including allowed reference documents, processing steps, and follow-up actions.
  Changing complaint reason settings should be done carefully and in coordination with business process owners.
  If you do not have authorization to change complaint reasons, contact your SAP QM consultant or system administrator.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error message
  WS_CWB076: Complaint reason & does not allow settl. mgmt docs as reference documents
  
  
  Cause
  Complaint reason configuration disallows settlement management documents as references.
  
  
  Solution
  Adjust complaint reason settings to allow settlement management documents or use a different complaint reason.
  
  
  Transaction to check
  SPRO ? Quality Management ? Notification Creation ? Define Complaint Reasons
  
  
  
  
  If you need further help, please provide the complaint reason code and the type of document you are trying to reference.