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Message type: E = Error
Message class: WS_CWB - Complaints Workbench
Message number: 075
Message text: Complaint reason & allows only settl. mgmt docs as reference documents
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WS_CWB075
- Complaint reason & allows only settl. mgmt docs as reference documents ?The SAP error message:
WS_CWB075: Complaint reason & allows only settl. mgmt docs as reference documents
Cause:
This error occurs when you try to create or process a complaint document in SAP and reference a document that is not allowed based on the complaint reason configuration. Specifically, the complaint reason is configured to allow only settlement management documents (such as settlement documents, credit memos, or debit memos related to settlement) as reference documents. If you attempt to reference a document outside this allowed category, the system throws this error.
Explanation:
Check the complaint reason configuration:
Use allowed reference documents:
Consult with business process owners:
The error WS_CWB075 indicates a mismatch between the complaint reason's allowed reference document types and the document you are trying to reference. Adjust the complaint reason configuration or use an allowed reference document to resolve the issue.
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