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How To Fix WS_CWB075 - Complaint reason & allows only settl. mgmt docs as reference documents


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WS_CWB - Complaints Workbench

  • Message number: 075

  • Message text: Complaint reason & allows only settl. mgmt docs as reference documents

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  • Self-Explanatory Message

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Smart SAP Assistant

  • What is the cause and solution for SAP error message WS_CWB075 - Complaint reason & allows only settl. mgmt docs as reference documents ?

    The SAP error message:

    WS_CWB075: Complaint reason & allows only settl. mgmt docs as reference documents


    Cause:

    This error occurs when you try to create or process a complaint document in SAP and reference a document that is not allowed based on the complaint reason configuration. Specifically, the complaint reason is configured to allow only settlement management documents (such as settlement documents, credit memos, or debit memos related to settlement) as reference documents. If you attempt to reference a document outside this allowed category, the system throws this error.


    Explanation:

    • In SAP Quality Management (QM) or Customer Service (CS) modules, complaint processing often requires referencing certain documents.
    • The complaint reason master data controls which types of documents can be referenced.
    • If the complaint reason is set to restrict references to only settlement management documents, referencing other document types (e.g., sales orders, delivery notes, or billing documents not related to settlement) is not permitted.

    Solution:

    1. Check the complaint reason configuration:

      • Go to transaction SPRO ? Logistics Execution ? Quality Management ? Quality Notifications ? Notification Types ? Define Complaint Reasons.
      • Find the complaint reason you are using.
      • Review the settings related to allowed reference documents.
      • If necessary, adjust the complaint reason to allow the type of reference document you want to use.
    2. Use allowed reference documents:

      • When creating the complaint, ensure that the reference document you enter is a settlement management document (e.g., credit memo, debit memo, or settlement document).
      • If you need to reference a different document type, either change the complaint reason or create a complaint with a different complaint reason that allows those document types.
    3. Consult with business process owners:

      • Sometimes, the restriction is intentional to enforce business rules.
      • Confirm with the process owners whether the complaint reason should be changed or if the document referencing should be adjusted.

    Related Information:

    • Complaint Reason Master Data: Controls the behavior of complaint processing, including allowed reference documents.
    • Settlement Management Documents: Typically include credit memos, debit memos, and settlement documents used in financial clearing or settlement processes.
    • Transaction Codes:
      • QM02 – Change Quality Notification (complaint)
      • SPRO – Customizing for complaint reasons
    • Modules involved: SAP QM (Quality Management), SAP CS (Customer Service), SD (Sales and Distribution) for billing documents.

    Summary:

    The error WS_CWB075 indicates a mismatch between the complaint reason's allowed reference document types and the document you are trying to reference. Adjust the complaint reason configuration or use an allowed reference document to resolve the issue.

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