How To Fix WS_CWB074 - Complaint will not be changed

WS_CWB074 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 074

• Message text: Complaint will not be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB074 - Complaint will not be changed ?

  SAP Error Message:
  WS_CWB074 - Complaint will not be changed
  
  
  Cause:
  This error typically occurs in the SAP Quality Management (QM) module when you attempt to change a complaint document that is locked or in a status that does not allow modifications. The complaint might be in a status such as "Completed," "Closed," or "Locked" due to workflow or authorization restrictions, preventing any changes.
  Common causes include:  
  
  The complaint is already processed and set to a final status.  
  The complaint is locked by another user or process.  
  The user does not have the required authorization to change the complaint.  
  The complaint is part of a workflow step that restricts changes until the workflow is completed or released.
  
  
  
  Solution:
  
  
  Check Complaint Status:
  Verify the current status of the complaint in transaction QM02 (Change Complaint). If the status is "Completed," "Closed," or similar, changes are not allowed. You may need to reopen or reset the