How To Fix WS_CWB074 - Complaint will not be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 074

• Message text: Complaint will not be changed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS_CWB074 - Complaint will not be changed ?

  SAP Error Message:
  
  WS_CWB074 - Complaint will not be changed
  
  Cause:
  This error typically occurs in the SAP Quality Management (QM) module when you attempt to change a complaint document that is locked or in a status that does not allow modifications. The complaint might be in a status such as "Completed," "Closed," or "Locked" due to workflow or authorization restrictions, preventing any changes.
  Common causes include:  
  
  The complaint is already processed and set to a final status.  
  The complaint is locked by another user or process.  
  The user does not have the required authorization to change the complaint.  
  The complaint is part of a workflow step that restricts changes until the workflow is completed or released.
  
  
  Solution:
  
  
  Check Complaint Status:
  
  Verify the current status of the complaint in transaction QM02 (Change Complaint). If the status is "Completed," "Closed," or similar, changes are not allowed. You may need to reopen or reset the status if business processes permit.
  
  
  Check Lock Entries:
  
  Use transaction SM12 to check if the complaint is locked by another user or process. If locked, coordinate with the user or wait until the lock is released.
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to change complaints. Check roles and authorizations related to QM complaint processing.
  
  
  Workflow Status:
  
  If the complaint is part of a workflow, check the workflow status in transaction SWI1 or SWIA. The complaint might be locked until the workflow step is completed or released.
  
  
  Reopen Complaint (if applicable):
  
  If business rules allow, you can reopen the complaint by changing its status to a modifiable one. This might require specific transactions or customizing.
  
  
  Consult SAP Notes:
  
  Check SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  QM01 - Create Complaint  
  QM02 - Change Complaint  
  QM03 - Display Complaint  
  SM12 - Lock Entries  
  SWI1 / SWIA - Workflow Monitoring
  
  
  
  SAP Module: Quality Management (QM)  
  
  
  Message Class: WS_CWB (Complaint Management)
  
  
  
  Summary:
  The error message WS_CWB074 - Complaint will not be changed occurs because the complaint is in a status or condition that prevents modification. To resolve, check the complaint status, locks, authorizations, and workflow status. Adjust accordingly based on business rules and system settings.
  
  If you need further assistance, please provide details such as complaint number, current status, and user roles involved.