How To Fix WS_CWB072 - Error during reopening of complaint

WS_CWB072 - Overview

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 072

• Message text: Error during reopening of complaint

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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WS_CWB072 - Details

• SAP Error Message:
  WS_CWB072 - Error during reopening of complaint
  
  
  Cause:
  The error WS_CWB072 typically occurs when there is an issue during the process of reopening a complaint in SAP Customer Service (CS) or Quality Management (QM) module. The complaint document might be in a status or condition that does not allow reopening, or there could be inconsistencies or missing data preventing the status change.
  Common causes include:  
  
  The complaint is already in a status that does not permit reopening (e.g., it is closed or archived).  
  Missing or incomplete data required for reopening (e.g., required fields not maintained).  
  Business logic or user-exit validations preventing the status change.  
  Locking or authorization issues.  
  Inconsistencies in related documents or follow-up processing (e.g., notifications, tasks, or quality certificates linked to the complaint).
  
  
  
  Solution:
  To resolve WS_CWB072, follow these steps:
  
  
  Check Complaint Status:
  Verify the current status of the complaint. Only complaints in certain statuses can be reopened.