How To Fix WS_CWB070 - Error during complaint rejection

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 070

• Message text: Error during complaint rejection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB070 - Error during complaint rejection ?

  The SAP error message WS_CWB070: Error during complaint rejection typically occurs in the context of SAP Customer Service or Quality Management modules when attempting to reject a complaint (e.g., a customer complaint or quality notification).
  
  Cause
  
  Inconsistent or incomplete data: The complaint or notification might be in a status or condition that does not allow rejection.
  Missing or incorrect configuration: The rejection process may require certain customizing settings or user authorizations that are not properly maintained.
  Workflow or status management issues: The complaint might be locked, already processed, or in a status that prevents rejection.
  Authorization issues: The user performing the rejection may lack the necessary permissions.
  Technical issues: Problems with the underlying function modules or BAdIs (Business Add-Ins) triggered during rejection.
  
  
  Solution
  
  
  Check the complaint status:
  
  Verify that the complaint is in a status that allows rejection.
  Use transaction codes like QM02 (Change Quality Notification) or CRMD_ORDER (for CRM complaints) to check the status.
  
  
  
  Review configuration:
  
  Ensure that the rejection process is properly configured in SPRO under Quality Management or Customer Service.
  Check if the rejection reason codes and status profiles are correctly maintained.
  
  
  
  Check authorizations:
  
  Verify that the user has the required roles and authorizations to reject complaints.
  Use transaction SU53 after the error occurs to check for missing authorizations.
  
  
  
  Analyze logs and dumps:
  
  Check the short dump (ST22) for detailed error information.
  Review application logs (SLG1) for related messages.
  
  
  
  Debug or check enhancements:
  
  If custom code or BAdIs are involved in the rejection process, debug to identify issues.
  Check if any user-exits or BAdIs related to complaint rejection are causing the error.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for notes related to WS_CWB070 or complaint rejection errors.
  Apply any relevant patches or corrections.
  
  
  
  
  Related Information
  
  
  Transaction codes:
  
  QM02 – Change Quality Notification
  QM03 – Display Quality Notification
  CRMD_ORDER – CRM Complaint Processing
  SLG1 – Application Log
  ST22 – ABAP Runtime Errors
  
  
  
  SAP Modules:
  
  Quality Management (QM)
  Customer Service (CS)
  Customer Relationship Management (CRM)
  
  
  
  Common SAP Notes:
  
  Check SAP Notes related to complaint processing errors or WS_CWB070 specifically.
  
  
  
  
  If you provide the exact scenario (module, transaction, steps leading to the error), I can help with more precise troubleshooting steps.